Technical Support Manager
3 weeks ago
Job Title: Technical Support Manager
Job Summary:
We are seeking a highly motivated and experienced Technical Support Manager to join our team at Vontier. The successful candidate will be responsible for leading our technical support team and ensuring the delivery of high-quality service to our customers.
Key Responsibilities:
- Lead and manage a team of technical support specialists
- Ensure the delivery of high-quality service to customers
- Analyze customer support data and metrics to identify trends and implement improvement strategies
- Partner with cross-functional departments to improve processes and customer satisfaction
- Travel to key customers as needed
Requirements:
- 10+ years' work experience in customer support management
- 5+ years' experience leading technical support centers for Fortune 500 companies
- Strong data management, data analysis, and data collection abilities
- Excellent problem-solving skills
- Proven ability to handle escalated customer issues effectively
About Vontier:
Vontier is a global industrial technology company that unites productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. We have a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide.
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