Technical Support Specialist

4 weeks ago


Houston, Texas, United States FlightSafety International Full time
About the Role

FlightSafety International is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our onsite technical team, you will work closely with the Regional IT Manager to provide exceptional IT support to our customers and teammates at our learning center locations.

This is a hands-on role that requires excellent technical knowledge, strong communication skills, and a customer-focused attitude. You will be responsible for troubleshooting and resolving intermediate issues, analyzing and diagnosing problems, and providing recommendations to Managers.

Key Responsibilities:

  • Provide excellent IT support to customers and teammates
  • Analyze and diagnose problems to determine a solution
  • Troubleshoot, install, repair, upgrade, and configure hardware and software issues
  • Perform escalations to vendors or internal departments as needed
  • Maintain current and accurate hardware inventory lists
  • Develop technical knowledge of each system within the company portfolio

Requirements:

  • Associates degree or equivalent work experience
  • 3+ years of customer-facing deskside support experience
  • Excellent technical knowledge of PCs and desktop hardware
  • Working technical knowledge of network protocols, operating systems, and standards

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and team-oriented work environment

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].



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