Technical Support Specialist
24 hours ago
As a Technical Support Specialist at Career Servant, you will be responsible for providing top-notch technical assistance to our business clients. Your role involves troubleshooting technical issues, gathering end-user information, and creating detailed tickets to ensure efficient problem resolution.
Company Culture and EnvironmentWe foster a collaborative and supportive work environment where teamwork and communication are highly valued. Our team is committed to delivering excellent service and continuously improving our processes to enhance client satisfaction.
Career Growth and Development OpportunitiesThis position offers opportunities for professional growth and skill development, as you will be working closely with experienced tech support professionals. You can gain valuable knowledge and experience that will assist you in advancing your career in technical support.
Responsibilities- Take calls from business clients and provide troubleshooting support
- Gather end-user information to assess issues
- Create and manage detailed tickets for tracking purposes
- Coordinate with Tech Support II for escalated issues
- Minimum of 2 years of experience in technical support or a related field
- Previous experience working with business clients is preferred
- Lenovo Certificate is a plus
Houston is a vibrant city known for its diverse culture, strong economy, and numerous recreational activities. With a growing tech industry and a supportive community, Houston offers an excellent quality of life and ample opportunities for personal and professional growth.
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