Technical Support Specialist

5 days ago


Houston, Texas, United States Surge Technology Solutions Inc Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Surge Technology Solutions Inc.

Job Summary:

The Technical Support Engineer will be responsible for providing technical support to our customers, fleet managers, and dealers. This includes monitoring equipment through Caterpillar Marine Digital Tools, reviewing equipment alerts, and acting on alerts with technical leads, core managers, fleet managers, and customers.

Key Responsibilities:
  • Monitor equipment through Caterpillar Marine Digital Tools and review equipment alerts.
  • Act on alerts with technical leads, core managers, fleet managers, and customers.
  • Provide technical information to customers, fleet managers, and dealers for service with trouble calls.
  • Document issues and status through the Sales Force Platform.
  • Communicate noted issues to customers through the Sales Force Platform.
Requirements:
  • High School Diploma, GED or Equivalent.
  • 1-3+ years working on machinery such as combustion engines, hydraulic systems, or pneumatic devices.
  • 1-3+ years working with analytical data, utilizing quantitative analysis, preferably in data science, or engineering.
  • Technical Skills (Required): Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes.
  • Working knowledge and mechanical skill set including the use of hand tools, measuring tools.
  • Knowledge of products.
  • Ability to collaborate with different teams.
  • Strong analytical skills.
  • Soft Skills (Required): Strong Corporate behavior as this role is customer facing. Written and verbal communication.
What We Offer:

We offer a dynamic work environment, competitive salary, and opportunities for growth and development.

Please forward your resume and contact details to us.



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