Service Coordination Representative

1 week ago


Windsor, Connecticut, United States Aiello Home Services Full time

Customer Service Representative

Aiello Home Services, a well-established leader in the home service industry, is seeking dedicated individuals to join our team. With over 80 years of experience, we have evolved into one of Connecticut's premier providers of residential HVAC, plumbing, and electrical services.

We are currently looking for qualified Customer Service Representatives to manage both inbound and outbound service requests. This role is essential to our growth strategy, and we are looking for team members who are committed to building a career with us. The ideal candidate will possess strong attention to detail, be task-oriented, and have a passion for delivering exceptional customer service. This is a full-time position with a competitive starting salary.

Work Schedule:

• Saturday/Sunday - OFF
• Monday - Thursday - 10:30 AM - 7 PM
• Friday - 2 PM - 10 PM

Key Responsibilities:

• Schedule and assess all incoming service requests.
• Conduct outbound follow-up calls to ensure customer satisfaction.
• Perform various administrative tasks, including filing and scanning.
• Coordinate efforts within the department to enhance business success.
• Educate customers about our services, including maintenance agreements and high-efficiency equipment, over the phone.
• Make outbound calls to confirm appointments and fill scheduling gaps as needed.

Qualifications:

• Availability to work a flexible schedule, including weekends.
• A consistently positive attitude and adaptability to change.
• Strong teamwork skills.
• Proficiency in handling a multi-function telephone system.
• Excellent communication skills to address customer needs and concerns.
• Ability to educate customers effectively over the phone.
• Capability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Preferred minimum of two years of experience, though not required.
• Competent computer skills with a typing speed of 50 words per minute or more with minimal errors.
• Quick learning ability.

Benefits:

• Comprehensive medical and dental coverage
• 401(k) plan
• Short-term disability benefits
• Generous paid time off package
• Highly competitive starting wage
• Company events and holiday celebrations

We look forward to welcoming new talent to our team and exploring how your skills and interests align with our company values.



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