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Guest Services Representative

2 months ago

Windsor, Connecticut, United States Wyndham Hotels & Resorts Full time

Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities

  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs in a friendly and efficient manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed

Requirements

  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Computer experience required
  • Customer service experience preferred
  • Ability to stand during entire shift
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.

Our Company Culture

We believe guests deserve great experiences, and our robust portfolio delivers just that. We are committed to providing exceptional customer service and creating memorable experiences for our guests.