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Customer Service Representative

2 months ago

South Windsor, Connecticut, United States Parksite Full time

About the Role:

The Customer Service Representative is a key member of the Parksite team, responsible for delivering exceptional customer experiences to both internal and external customers. As a Customer Service Representative, you will be the face of our company, providing top-notch support and ensuring customer satisfaction.

Responsibilities:

  • Maintain a positive and professional attitude towards customers and colleagues
  • Enter sales orders received via various channels
  • Communicate with customers regarding shipping, invoices, and backorders
  • Ensure customer satisfaction and provide professional customer support
  • Achieve product, technical, and territory knowledge
  • Service and support existing accounts
  • Handle complaints, provide solutions, and alternatives to meet customer needs
  • Build sustainable relationships with customers and colleagues
  • Run daily and weekly reports
  • Manage a high volume of inbound calls and orders
  • Assist CSRs with order entry, phone calls, and reports

Qualifications:

  • Strong customer service skills, both in person and virtually
  • Self-motivated and functions well independently and within a team
  • Comfortable in a fast-paced environment
  • Superior organizational and time management skills
  • Microsoft Office experience

Benefits:

  • Medical, Dental, Vision
  • Life, Short- & Long-Term Disability
  • Optional Voluntary Benefits
  • Employee Stock Ownership Plan (ESOP)
  • 401K