Business Operations and Support Coordinator

2 weeks ago

Seattle, Washington, United States Y Combinator Full time

Operations & Support Specialist at Bottomless

Location: Seattle, WA / Remote

Job Type: Full-time

Experience: Any (new grads welcome)

Bottomless is a pioneering startup revolutionizing the coffee industry with innovative products that are actively utilized by numerous consumers and coffee roasters. We are in search of a proactive individual with a background in business operations and organizational support.

Role Overview:

This multifaceted position provides exposure to both our Support and Vendor Management divisions. As a Vendor Manager, you will act as the primary liaison for our extensive network of coffee roasters, ensuring precision in order fulfillment and addressing vendor-related concerns.

In the capacity of a Customer Support Specialist, your duties will encompass assisting clients with technical inquiries regarding our offerings. This involves resolving issues, proposing solutions, and guiding users through product features and functionalities.

Vendor Management Duties:

  • Oversee communication with our network of over 50 coffee roasters
  • Facilitate connections between vendors and consumers
  • Monitor and confirm successful vendor fulfillment
  • Manage vendor packaging supply planning processes
  • Evaluate vendor performance and fulfillment accuracy
  • Recommend enhancements for the vendor portal

Customer Support Duties:

  • Respond to customer inquiries promptly and accurately via various communication channels
  • Identify customer needs and assist in utilizing specific product features
  • Analyze and document product malfunctions
  • Maintain internal databases with technical issue records
  • Provide feedback and suggestions to the team
  • Engage with customers to ensure resolution of technical issues
  • Gather customer feedback and relay it to internal teams
  • Manage various internal processes and external communications as necessary
  • Offer recommendations for performance enhancements
  • Handle a high volume of customer service emails daily
  • Assist with shipping, returns, special projects, and meeting documentation

Required Skills:

  • Proficient in English, both spoken and written
  • Strong written communication abilities for business and consumer interactions
  • Proficiency in Excel
  • Creativity for social media and marketing content development
  • Excellent problem-solving and analytical skills
  • Effective social and presentation skills
  • High self-motivation and ability to perform well under pressure
  • Proficient in technology, particularly Microsoft Office applications
  • Physical stamina for extended periods of sitting or standing

Desired Qualities:

  • Integrity and discipline
  • Attention to detail and effective prioritization
  • Ability to manage multiple projects simultaneously
  • Efficient execution with a strong work ethic
  • Resourcefulness and excellent communication skills
  • Quick learner and open to feedback
  • Willingness to take on various tasks
  • Competitive mindset with a customer-focused approach
  • Patience in challenging customer interactions

Why Consider Bottomless:

Bottomless is leading the charge for a sensor-enabled marketplace centered on recurring purchases. Our flagship offering, the world's first smart coffee subscription, is merely the beginning.

Company Culture:

Hard Work: We believe in the intrinsic value of hard work and its role in achieving ambitious goals.

Frugality: Our journey began with a focus on maximizing resources, and we continue to thrive on efficiency.

Responsibility: Every task is essential, and we all contribute equally.

Customer Focus: Exceptional customer support is the foundation of understanding our customers and products.

Focus: We prioritize impactful changes within our influence.

Intelligence and Determination: We combine intellect with tenacity, working smarter and harder together.

Trust: Trust is built through transparency, consistency, and outstanding service.

Self-Improvement: Continuous growth, both personally and professionally, is crucial for our team's evolution alongside the company's success.

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