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Business Operations and Support Coordinator

2 months ago

Seattle, Washington, United States Y Combinator Full time

Operations & Support Specialist at Bottomless

Location: Seattle, WA / Remote

Job Type: Full-time

Experience: Any (new grads welcome)

Bottomless is at the forefront of innovation in the coffee industry, connecting consumers with a network of exceptional coffee roasters.

Role Overview:

As a rapidly growing startup, we are seeking a proactive individual with a background in business operations and organizational management. This multifaceted role will provide you with the opportunity to engage with both our Support and Vendor Management teams.

Vendor Management Duties:

  • Serve as the main liaison for our extensive network of coffee roasters.
  • Ensure accurate fulfillment and address any vendor-related challenges.
  • Monitor and validate successful vendor operations.
  • Oversee vendor supply chain processes.
  • Evaluate vendor performance and fulfillment metrics.
  • Propose enhancements for the vendor management system.

Customer Support Responsibilities:

  • Respond to customer inquiries efficiently through various communication channels.
  • Identify customer needs and assist them in navigating product features.
  • Investigate and document product issues.
  • Maintain comprehensive records of technical inquiries.
  • Provide insights and suggestions to improve customer experience.
  • Engage with customers to ensure their technical issues are resolved satisfactorily.
  • Gather customer feedback and relay it to relevant teams.
  • Manage internal processes and external communications as necessary.
  • Offer recommendations for enhancing service performance.
  • Handle a significant volume of customer service inquiries daily.
  • Assist with logistics and returns, special projects, and documentation.

Required Skills:

  • Fluency in English, both spoken and written.
  • Exceptional written communication skills for professional contexts.
  • Proficiency in Excel and other relevant software.
  • Creativity in developing marketing and social media content.
  • Strong analytical and problem-solving abilities.
  • Effective interpersonal and presentation skills.
  • Self-motivated with the ability to thrive under pressure.
  • Technological proficiency, particularly in Microsoft Office.
  • Physical endurance for extended periods of work.

Desired Qualities:

  • Integrity and a strong sense of responsibility.
  • Attention to detail and effective prioritization skills.
  • Able to manage multiple projects concurrently.
  • Efficient execution with a robust work ethic.
  • Resourcefulness and excellent communication skills.
  • Quick learner, open to constructive feedback.
  • Willingness to undertake diverse tasks.
  • Competitive spirit with a focus on customer satisfaction.
  • Patience and professionalism in challenging situations.

Why Choose Bottomless:

At Bottomless, we are pioneering a sensor-enabled marketplace that emphasizes recurring purchases. Our flagship product, the world's first smart coffee subscription, is just the beginning of our journey.

Company Values:

Commitment to Excellence: We believe that ambitious goals require dedicated effort, and we value hard work as a cornerstone of success.

Resourcefulness: Our journey began with frugality, and we continue to thrive by maximizing our resources.

Collective Responsibility: Every team member contributes to our mission, regardless of the task.

Customer-Centric Approach: Understanding our customers is paramount, and we prioritize exceptional support.

Focused Execution: We concentrate on impactful changes within our control.

Intelligence and Tenacity: We combine smart strategies with relentless effort.

Building Trust: Trust is established through transparency and consistent service.

Continuous Growth: We prioritize personal and professional development to evolve alongside our company.