Customer Service Liaison

4 weeks ago


Kansas City, Missouri, United States Kansas City Standard Full time
Job Overview

We are seeking a highly skilled Customer Relations Representative to join our team at Kansas City Standard. As a key member of our customer acquisition team, you will play a vital role in building and maintaining strong relationships with clients, driving customer acquisition success, and fostering a positive and collaborative work environment.

Key Responsibilities
  • Collaborate with cross-functional teams to ensure seamless campaign execution and deliver exceptional customer service to clients.
  • Proactively engage with customers to understand their needs, preferences, and challenges, and provide tailored solutions to meet their objectives.
  • Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports, and identify opportunities for upselling and cross-selling additional services.
  • Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution and maintain a high level of customer satisfaction.
Requirements
  • Proven experience in customer relations, account management, or a similar role, with a strong track record of delivering results and exceeding customer expectations.
  • Excellent interpersonal, communication, and negotiation skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving abilities and a solution-oriented mindset, with the ability to adapt to changing circumstances and prioritize tasks effectively.
  • Proficient in using CRM software and other relevant tools, with a strong understanding of data analysis and reporting.
  • Ability to multitask, prioritize, and manage time effectively, with a high level of adaptability and resilience in a fast-paced and evolving environment.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

#KansasCityStandard


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