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Customer Service Liaison

1 month ago


Kansas City, Missouri, United States AlphaGraphics Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities
  • Establish and maintain positive relationships with clients through effective communication and issue resolution.
  • Confer with clients to provide information about products and services, and support them in the business associated with their account.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Support clients and teams with project management, fulfillment organization, and other daily activities.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with clients and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
  • Be willing to take direction, but also work independently.
  • Take the time to understand what you're being asked to do.
  • Be willing to ask for help, identify issues, and learn from your mistakes.
  • Follow a process, but be willing to adjust when necessary.
  • Communicate with your team members in a clear and positive manner.
  • Maintain a regular schedule to complete projects when clients need them.
What We Offer
  • Opportunities to grow and learn additional skills in the printing, signs, and marketing industries.
  • Commitment to quality and helping our company grow.
  • Coaching and feedback from a supportive team.
  • An enjoyable work environment you can be proud of.
  • Collaboration, fun, and laughter.
  • Health insurance.
  • Health savings account.
  • Paid time off.
Compensation

$25.00 per hour.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team.

We invite EVERYONE to apply.