Account Coordinator

6 days ago


Kansas City, Missouri, United States NorthPoint Development Full time
About the Role

We are seeking a highly skilled and detail-oriented Account Coordinator to join our team. As the liaison between our clients, warehouse partners, and internal stakeholders, you will play a critical role in ensuring seamless communication and effective issue management.

Key Responsibilities
  • Manage daily orders, including communication, adherence to Standard Operating Procedures, and issue management
  • Perform technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System and beyond
  • Support warehouse partner needs via telephone, email, and various Warehouse Management Systems
  • Process, input, and update customer orders accurately
  • Track and communicate exceptions to clients
  • Collaborate with team members, warehouse partners, and clients to resolve or avert issues
  • Maintain a high level of positive customer service expectations
Requirements
  • 1+ year customer service experience
  • Prior call center experience or similar skills preferred
  • Strong time management and interpersonal skills
  • Strong technical skills and ability to leverage new computer programs
  • Ability to multi-task and remain organized during high volumes
  • Excellent listening and communication (written and verbal) skills
  • Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer-focused mindset
What We Offer
  • 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote
  • $2,000 annual HRA/HSA contribution
  • 401k with 100% match, up to 6%, immediately vested upon enrollment
  • Reimbursement programs for childcare, tuition, wellness, cellphone, and more
  • Free daily lunches
  • Leadership and development training
  • Onsite gym
Next Steps

Submit your application for consideration. Our HR hiring manager will review your resume and determine if we feel there is a match based on your skill set. If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.


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