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Bilingual Customer Service Representative

2 months ago

San Antonio, Texas, United States Total Quality Logistics, Inc. Full time

About the Role:

As a Carrier Services Coordinator at Total Quality Logistics, Inc., you will play a vital role in providing exceptional service to our transportation partners. You will be part of a dynamic team that receives and resolves issues and inquiries from carriers, ensuring seamless operations and customer satisfaction.

What's in it for You:

  • Competitive compensation package, including hourly rates and benefits
  • Comprehensive health, dental, and vision coverage, including a plan with no out-of-pocket costs and a 401(k) plan with company match
  • Opportunities for career advancement and professional growth through structured career paths and mentoring sessions
  • A comprehensive training program to equip you with the skills and knowledge needed to excel in the role
  • Tuition reimbursement program to support your education and career development
  • Employee referral bonus opportunities to recognize and reward your contributions
  • Recognition as a valued member of a top-performing company, with awards and accolades such as Fortune 100 Best Companies to Work For and Forbes America's Best Employers

Key Responsibilities:

  • Provide top-notch customer service to our carrier base, resolving issues and answering inquiries in a professional and timely manner
  • Collaborate with the sales team to ensure seamless communication and coordination
  • Work with insurance companies to verify cargo and liability insurance expiration dates
  • Document and manage tasks in our internal systems, ensuring accuracy and efficiency

Requirements:

  • Passion for delivering exceptional customer service
  • Fluency in English and Spanish, with excellent communication and interpersonal skills
  • Strong work ethic and ability to take ownership of responsibilities and tasks
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions