Aquatics Operations Manager

3 days ago


Sandusky, Ohio, United States Great Wolf Lodge Full time
Aquatics Manager Job Description

We are seeking a highly skilled and experienced Aquatics Manager to join our team at Great Wolf Lodge. The successful candidate will be responsible for the safe and efficient management of our aquatic operations and programs, as well as the maintenance and upkeep of our swimming pool facility.

Key Responsibilities:
  • Lead and manage a team of aquatics staff, including recruiting, hiring, training, and maintaining appropriate staffing levels.
  • Develop and implement programming and schedules for waterpark operation, ensuring a safe and enjoyable experience for our guests.
  • Conduct classes, training, and in-service training for aquatics staff, promoting a culture of excellence and customer service.
  • Direct the implementation of department policies and procedures, ensuring compliance with all relevant regulations and standards.
  • Monitor and analyze utilization data and other inputs to inform decision-making and drive business growth.
  • Participate in the Manager-On-Duty (MOD) program, executing duties and ensuring seamless operations.
  • Develop and implement comprehensive plans that support organizational objectives, driving business results and improving customer satisfaction.
  • Communicate effectively with internal and external customers, using tact and diplomacy to resolve conflicts and promote a positive public relations image.
Requirements:
  • High School Diploma or equivalent experience.
  • 2+ years of supervisory experience in a related field.
  • E&A International Lifeguard Training Program certification.
  • CPR/First Aid/AED certification.
  • Proficient with Microsoft Office, including Word, Excel, and PowerPoint.
  • Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
  • College degree in a related field.
  • ILTP Instructor certification.
  • Certified Pool Operator (CPO) or equivalent.
  • Ability to inspire and motivate team members to work together and exceed expectations.
  • Capable of working unusual hours, including late nights, weekends, and holidays in a fast-paced atmosphere.
Physical Requirements:
  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick at the bottom of the water.
  • Ability to sit or stand for extended periods of time.
  • Ability to work in a humid, warm environment and be immersed in water for extended periods of time.
  • Position sometimes requires the ability to lift, push, and pull at least 50 lbs and up to 100 lbs.
  • Ability to climb multiple flights of stairs.


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