Aquatics Department Director

3 days ago


Sandusky, Ohio, United States Great Wolf Lodge Full time
Job Title: Director, Aquatics

At Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Aquatics to lead our waterpark operations. As a key member of our management team, you will be responsible for ensuring the highest level of guest satisfaction and profitability within the aquatics function.

Key Responsibilities:
  • Operations Management: Develop and implement comprehensive plans to support organizational objectives, effectively allocating resources and time across groups or departments.
  • Fiscal Management: Manage aquatic operations budgets, forecasts, and financial reports, reviewing and approving all purchases for the department.
  • Guest Experience: Monitor, manage, and respond to guest comments, proactively addressing guest concerns with operational resolutions.
  • Team Leadership: Recruit, hire, train, and evaluate team member performance against standards, including evaluation of compensation changes.
  • Staff Development: Plan and implement staff training and development programs within the department.
  • Risk Management: Oversee Risk Management and Safety programs, enforcing policies and procedures, and maintaining a working knowledge of general and departmental safety procedures.
Requirements:
  • Education: High School diploma or GED.
  • Experience: Minimum of 3 years of experience managing large aquatics departments with various waterpark attractions.
  • Certifications: Ellis & Associates (E&A) International Lifeguard Training Program license, E&A Basic Leadership Training License, E&A Instructor License, Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
  • Skills: Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel), ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.
Physical Requirements:
  • Swimming Ability: Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of the pool.
  • Physical Demands: Sit or stand for extended periods, extended exposure to hot and humid environments, climb multiple flights of stairs.

Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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