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Hotel Operations Manager

2 months ago

Sandusky, Ohio, United States Cedar Point Full time
Job Summary

Cedar Point is seeking a highly skilled and experienced Hotel Operations Manager to join our team at Castaway Bay. As a key member of our hotel management team, you will be responsible for maintaining exceptional guest service standards and ensuring seamless operations within all departments.

Key Responsibilities
  • Develop and Implement Standard Operating Procedures: Collaborate with hotel departments to develop and maintain standard operating procedures, ensuring adherence to company standards.
  • Lead and Train Supervision Team: Provide leadership and training to the supervision team, utilizing strong interpersonal and communication skills to drive results.
  • Staffing and Scheduling: Ensure proper staffing of all areas based on forecasted occupancy and budget, ensuring optimal guest service delivery.
  • Communication and Coordination: Communicate effectively with other park divisions, including park operations and aquatics, to ensure seamless waterpark operations and character appearances.
  • Attendance and Performance Management: Maintain accurate attendance and performance records, providing coaching and counseling to associates as needed.
Qualifications
  • High School Diploma/GED
  • Strong Attention to Detail and Organization Skills
  • Leadership and Training Experience
  • Excellent Communication and Interpersonal Skills
  • Exceptional Customer Service Skills