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Assistant General Manager

2 months ago

Sandusky, Ohio, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Great Wolf Lodge. As a key member of our leadership team, you will play a critical role in driving operational excellence across all functions, outlets, and attractions of the lodge.

Key Responsibilities
  • Department Oversight: Oversee the Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments to ensure seamless operations and exceptional guest experiences.
  • Leadership and Development: Assist Directors in achieving human resources objectives by overseeing recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts.
  • Communication and Collaboration: Communicate job expectations, plan, monitor, appraise, and review job contributions to ensure alignment with company goals.
  • Policy Enforcement: Ensure departments adequately enforce all policies and procedures to maintain a safe, secure, and healthy environment.
  • Strategic Planning: Contribute to strategic plans and reviews, prepare and complete action plans, implement productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends, determine system improvements, and implement change.
  • Financial Management: Meet financial objectives by yield management, forecasting requirements, assisting in preparing an annual budget, reviewing scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Customer Satisfaction: Maintain customer confidence by maintaining service levels, garnering repeat visits, and making the resort a family tradition.
  • Employee Training: Ensure departments train all new employees and retrain current employees to maintain a high level of expertise.
  • Guest Requests: Ensure all guest requests are handled in a professional manner by reviewing with Directors weekly.
  • Communication and Reporting: Attend weekly directors' meetings and communicate necessary information as needed.
  • Incident Reporting: Review any inappropriate behavior findings by staff with Director and ensure all are recorded properly.
Requirements
  • Education: Associate's degree in Hospitality, Business, or a related field, or an equivalent combination of education and experience.
  • Experience: Minimum 5 years of leadership experience in hospitality at a department/division director level.
  • Financial Acumen: Minimum 2 years of experience developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.
  • Leadership Experience: Leadership experience in 2 or more relevant functions/departments across the business.
  • Technical Skills: Demonstrated proficiency in Microsoft Office suite.
  • Certifications: Successful completion of a criminal background check and drug screen.
  • Relocation: Must be open to relocation to multiple Great Wolf Lodge locations.
Desired Qualifications
  • Strong Financial Acumen
  • Significant Customer Service Experience
  • Strong Problem-Solving and Organizational Skills
  • Attention to Detail and Ability to Exceed Quality Standards
  • Enthusiastic and Positive Energy
  • Multi-Tasking Ability
Physical Requirements
  • Lifting: Able to lift up to 20 lbs.
  • Mobility: Able to bend, stretch, and twist.
  • Standing and Sitting: Able to stand or sit for long periods of time.