Assistant General Manager

3 days ago

Sandusky, Ohio, United States Great Wolf Lodge Full time
{"Job Title": "Assistant General Manager", "Job Description": "Job Overview

At Great Wolf Lodge, we are seeking an experienced Assistant General Manager to assist the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

The ideal candidate will have a strong background in hospitality leadership, with a proven track record of success in managing multiple departments and achieving financial objectives.

Key Responsibilities
  • Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments
  • Assist Directors in accomplishing human resources objectives, including recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining
  • Communicate job expectations, plan, monitor, appraise, and review job contributions
  • Ensure departments adequately enforce all policies and procedures
  • Assist Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Meet financial objectives by yield management; forecasting requirements; assist in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
  • Maintain customer confidence by maintaining service levels; garnering repeat visits; making the resort a family tradition
  • Ensure departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Ensure departments train all new employees and retrain current employees
  • Ensure all guest requests are handled in a professional manner, by reviewing with Directors weekly
  • Attend weekly Directors' meeting and communicate necessary information as needed
  • Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
Requirements
  • Associates degree in Hospitality, Business, or related field; or equivalent combination of education and experience
  • Minimum 5 years leadership in hospitality at department/division director level
  • Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
  • Leadership experience in 2 or more relevant functions/departments across the business
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
  • Must be open to relocation to multiple Great Wolf Lodge locations
Preferred Qualifications
  • Strong Financial Acumen
  • Significant customer service experience
  • Strong problem-solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy
  • Multi-tasking ability
Physical Requirements
  • Able to lift up to 20 lbs.
  • Able to bend, stretch, and twist
  • Able to stand or sit for long periods of time
"}

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