Tax Operations Manager

3 days ago


Sandusky, Ohio, United States JTH Tax , Inc. Full time

{"Job Title": "Tax Operations Manager", "Job Summary": "We are seeking a highly skilled Tax Operations Manager to oversee the day-to-day operations of our tax preparation offices. As a key member of our team, you will be responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.", "Responsibilities": [{"title": "Office Operations Management", "description": "Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards. Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies."}, {"title": "Staff Supervision and Development", "description": "Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement. Provide ongoing coaching, feedback, and performance management to tax preparers and support staff."}, {"title": "Customer Service Excellence", "description": "Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner."}, {"title": "Compliance and Quality Assurance", "description": "Ensure strict adherence to all applicable laws, regulations, and company policies within the office. Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors."}, {"title": "Financial Management", "description": "Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed."}], "Requirements": [{"title": "Qualifications", "description": "Strong leadership, decision-making, and problem-solving abilities. Excellent customer service and interpersonal skills. Proficient in office management, budgeting, and financial reporting."}, {"title": "Education and Experience", "description": "Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience. 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry."}], "Work Environment": "The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."}


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