IT Healthcare Project Manager

4 days ago


Indianapolis, Indiana, United States Infinity Systems Full time

About Infinity Systems

We are a leading provider of innovative healthcare solutions, dedicated to improving patient care through cutting-edge technologies. Our team of experts is passionate about delivering high-quality products and services that meet the evolving needs of the healthcare industry.

Job Summary

We are seeking a highly skilled and motivated IT Healthcare Project Manager to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our global clients and partners.

Key Responsibilities

  • Technical Support
    • Provide 2nd and 3rd level remote support to our global clients and partners for projects and troubleshooting
    • Assist in the improvement and development of our healthcare IT solutions
  • Error Management
    • Independently handle service requests and qualify, document, and prioritize error reports
    • Install and configure necessary client-server software components remotely
  • Documentation and Communication
    • Document reported issues and requests in our ticket system
    • Support our departments and act as an interface between departments
  • Training and Development
    • Train our partners and clients remotely and in our offices

Requirements

  • Education and Experience
    • Successfully completed vocational training or bachelor's degree with a focus on IT (entry-level possible)
  • Language Skills
    • Excellent written and spoken English skills
  • Professional Experience
    • First professional experience in the field of information technology, e.g. in 2nd level IT support, as a system administrator, or in IT service is desirable

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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