Relationship Manager, Seramount

EAB is a leading provider of education and community solutions, dedicated to making education smarter and our communities stronger. We work with over 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities.

Our mission is to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We partner with leaders and practitioners to develop and implement effective solutions that meet the unique needs of every institution.

The Seramount Relationship Manager plays a critical role in service delivery and project management for partner organizations with Seramount Research memberships, including Diversity Best Practices (DBP) and the Chief Diversity Officer Collaborative (CDOC).

This role involves supporting partner relationships in collaboration with and mentorship from Relationship Directors, who serve as senior relationship owners for assigned partners. The Relationship Manager will manage partner service, contract renewals, and portfolio expansion, while performing day-to-day coordination and administration of activities and initiatives in support of the partner's goals.

The ideal candidate will have a strong understanding of diversity, equity, and inclusion (DEI) principles and practices, as well as excellent communication and interpersonal skills. They will be able to develop and maintain a deep understanding of Research Advisory resources to map to partner needs and support strategic projects to improve service delivery, partner engagement, and utilization.

• Project Manager for Diversity Best Practice (DBP) partner service delivery and partnership success plans
• Draft partnership success plans with Relationship Director & Research Advisor input
• Manage delivery of success plan activities & track progress against goals
• Drive and track Diversity Best Practices (DBP) and Chief Diversity Officer Collaborative (CDOC) membership engagement and utilization
• Ensure partners are aware of the full scope of membership benefits and are maximizing their usage as appropriate
• Encourage registration for member events and webinars for key partnership contacts and broader organizational audiences as appropriate
• Ensure key contacts and their teams are registered for DBP Member Newsletters
• Share out latest research and resources
• Coordinate and manage key partner calls and in-person meeting activities
• Coordinate partner service calls & internal prep meetings with Associate scheduling support
• Join partner service calls with Relationship Directors, leading portions of calls or entire calls where appropriate
• Own creation of materials for engagement and strategy conversations including slide decks for onboarding and key calls
• Own notetaking and call follow up including crafting partner e-mails and managing internal action items
• Assist Relationship Directors with preparation for partner onsite visits and in-person meetings and join specific in-person activities as appropriate
• Manage Salesforce entry and communications with internal stakeholders for service delivery
• Liaison with Research Advisors as needed to prepare for partner engagements and fulfill partner requests
• Enter notes for engagement calls with Research Advisors into Salesforce
• Enter Salesforce cases for service activities and research requests
• Develop and maintain a deep understanding of Research Advisory resources to appropriately map to partner needs
• Support strategic projects to help improve service delivery, partner engagement, and utilization as needed
• Cultivate and demonstrate a baseline level of DEI expertise on topics relevant for partner organizations

• Bachelor's degree
• 2+ years of relevant professional experience supporting client relationships, serving in a customer service or project management capacity, or operating in a nonprofit environment
• Ability to communicate with partner organizations and internal teams on a daily basis in a professional and effective manner
• Strong interpersonal and teamwork skills
• Detail-oriented with superb organizational skills
• Analytical thinking skills and ability to manage processes, projects, and operations
• Proactive approach, strong work ethic, and client-focused mindset with desire to add value to partner-firm relationships
• Willingness to travel up to 15-20%
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

• Direct client relationship management experience
• Diversity, Equity, and Inclusion industry experience
• Proven ability to develop and maintain understanding of clients' culture, strategy, and goals
• Strong presentation skills
• Desire for professional growth and upward mobility within a growing company

The anticipated starting salary range for this role is $42,000 - $62,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

EAB offers a competitive and inclusive benefits package, including medical, dental, and vision insurance plans; dependents and domestic partners eligible; 20+ days of PTO annually, in addition to paid firm and floating holidays; daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each); 401(k) retirement savings plan with annual discretionary company matching contribution; health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans; employee assistance program with counseling services and resources available to all employees and immediate family; wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation; gender affirming care coverage; fertility treatment coverage and adoption or surrogacy assistance; paid parental leave with phase back to work program for birthing and non-birthing parents; access to milk shipping service to support nursing employees during business travel; discounted pet health insurance coverage for dog and cat family members; company-provided life, AD&D, and disability insurance; financial wellness resources and membership in a robust employee discount program; access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities.

Benefits kick in day one; learn/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to 'make education smarter and our communities stronger' we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need.

We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.