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Senior Relationship Manager
2 months ago
We are seeking a highly skilled Senior Relationship Manager to join our team at Capital One Financial Corp. As a key member of our organization, you will be responsible for leading, managing, and motivating a small team of Relationship Managers to achieve exceptional loan origination performance objectives.
Key Responsibilities- Lead and manage a team of Relationship Managers to achieve sales targets and exceed performance objectives.
- Monitor and grant credit exceptions in accordance with Capital One's policy and within individual credit level authority.
- Provide training, coaching, and guidance to ensure effective understanding and adherence to essential sales processes.
- Directly manage a territory of dealers, driving business results through ongoing relationship building and negotiation of submitted applications.
- Own the team's recruiting, interviewing, hiring, onboarding, and development of associate talent.
- Offer impact performance feedback through employee recognition, rewards, and disciplinary action.
- Guide employee success using a framework that encourages employee contribution, feedback, and growth.
- Empower career development planning and opportunities.
- Delegate responsibility and welcome accountability and regular feedback.
- Foster a spirit of teamwork and cohesion aligning with Capital One's open culture and appreciation of diversity of people and thought.
- Strategically analyze data, statistics, and operational results to transform low outcomes into solutions.
- Manage employee work schedules, including vacations, holidays, paid time off, and overtime opportunities, ensuring team needs are met.
- Foster a collaborative team by demonstrating transparent communications across the team through regular group and one-on-one meetings.
- Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.
- High School Diploma, GED, or Equivalent Certification.
- At least 2 years of Financial Services Experience or Business to Business Sales Experience.
- Preferred Qualifications: Bachelor's Degree, 2+ years of experience in Indirect Auto Finance, 2+ years of experience in Credit Underwriting, 3+ years of experience in Sales and Marketing.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
