Support Operations Specialist

2 weeks ago

Atlanta, Georgia, United States Waystar Full time
About This Role

We are seeking a highly skilled and detail-oriented Support Analyst to join our rapidly growing team. As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide.

Key Responsibilities
  • Exception Processing Support: Provide tier 1 support for all lockbox processing exceptions and complete all work queues by required daily SLAs.
  • Vendor Liaison: Act as a communication liaison between Waystar and lockbox key operating stakeholders.
  • Payment Association: Research, review, and associate patient checks and other scanned items (exception payments, correspondence) to ensure they are applied to the correct patient accounts.
  • Error Resolution: Identify patterns and resolve processing errors related to mis associations, encoding errors, and non-conforming images.
  • Customer Support: Investigate and respond to customer inquiries regarding lockbox processing.
  • Workflow Optimization: Maintain a high throughput and payment association accuracy to meet established Service Level Agreements.
  • Reporting: Monitor, track, and report daily volumes from internal and external tools.
Requirements
  • Bachelor's degree or corresponding 1-3 years' experience in payment operations or customer support.
  • Attention to detail and research skills.
  • Ability to manage competing priorities.
  • Adept at solving problems with a strong sense of urgency.
  • Excellent service skills – the ability to be empathetic, compassionate, responsive, and resourceful.
  • Team player capable of learning and sharing knowledge in a team environment.
  • Demonstrates analytical skills with the ability to recognize onsetting trends and downstream effects.
  • Strong technical aptitude.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as document for further escalation.
  • Ability to communicate clearly and professionally, verbally and in writing.
  • Strong work ethic.
Preferred Qualifications
  • High-level of enthusiasm and a sense of humor.
  • Self-motivated, ability to work with little or no oversight while possessing a solution-seeking attitude.
  • Accepts responsibility for actions and understands the concept of ownership.
About Waystar

Waystar is a leading healthcare payments platform that helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Our platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

We are deeply committed to living out our organizational values: honesty, kindness, passion, curiosity, fanatical focus, best work, always, making it happen, and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.

Waystar Perks
  • Competitive total rewards (base salary + bonus, if applicable).
  • Customizable benefits package (3 medical plans with Health Saving Account company match).
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays.
  • Paid parental leave (including maternity + paternity leave).
  • Education assistance opportunities and free LinkedIn Learning access.
  • Free mental health and family planning programs, including adoption assistance and fertility support.
  • 401(K) program with company match.
  • Pet insurance.
  • Employee resource groups.

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Operations Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States RWD Consulting, LLC Full time

    Job Title: Operations Support SpecialistJob Summary: We are seeking a highly skilled Operations Support Specialist to join our team at RWD Consulting, LLC. As an Operations Support Specialist, you will play a critical role in ensuring the seamless operation of our incident management and task force teams.Key Responsibilities:Serve as a critical member of the...

  • Operations Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Floor & Decor Full time

    Job SummaryThe Treasury Operations team at Floor & Decor is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing world-class service to our store associates and customers by researching and resolving store requests for assistance in a timely and accurate...

  • Operations Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States MagMutual LLC Full time

    {"title": "Operations Processing Specialist", "description": "Job SummaryMagMutual LLC is seeking a highly skilled Operations Processing Specialist to support our designated department(s) by providing exceptional customer service, accurate document production, and timely communication to key parties. This role is a key aspect of daily processing for all...

  • Operations Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States MagMutual LLC Full time

    Operations Processing SpecialistThe Operations Processing Specialist plays a vital role in supporting the designated department(s) at MagMutual LLC by providing exceptional customer service, accurate document production, and timely communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the...

  • Operations and Events Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations and Events Support Specialist to join our team at Georgia Tech. This role will provide exceptional customer service to guests, manage event activities, and coordinate daily operations in our facilities.Key ResponsibilitiesEnsure timely delivery of equipment and room set-ups for...

  • Travel Nurse RN

    1 month ago

    Atlanta, Georgia, United States Healthcare Support Full time

    Job DetailsJob Title: Travel Nurse RN - Operating Room SpecialistJob Type: Travel NursingSpecialty: Operating RoomDiscipline: Registered Nurse (RN)Shift: 12 hours, nightsHours per Week: 36 hoursDuration: 13 weeksEmployment Type: TravelAbout the JobHealthcare Support is seeking a skilled Operating Room Travel Nurse RN to join their team. As a travel nurse,...

  • Operating Room Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States LivaNova, PLC Full time

    Job Title: Operating Room Support SpecialistLivaNova, a global medical technology company, is seeking a highly skilled Operating Room Support Specialist to join our team. As a key member of our team, you will play a critical role in supporting the implantation of our Vagus Nerve Stimulator (VNS) Therapy System in hospitals across the country.Key...

  • Operations Support Specialist

    1 month ago

    Atlanta, Georgia, United States MagMutual LLC Full time

    Position Overview: The Operations Support Specialist plays a crucial role in assisting the designated department(s) by delivering outstanding customer service, precise document generation, and comprehensive reporting, along with effective communication to relevant stakeholders. This position is integral to the daily operations within the organization.Key...

  • Operations Support Specialist

    1 month ago

    Atlanta, Georgia, United States MagMutual LLC Full time

    Position Overview: The Operations Support Specialist plays a vital role in assisting the designated department(s) by delivering outstanding customer service, precise document generation, and comprehensive reporting, alongside effective communication with key stakeholders. This position is essential for the daily operations within the organization.Key...

  • Operations Support Specialist

    1 month ago

    Atlanta, Georgia, United States MagMutual LLC Full time

    Position Overview: The Operations Processing Specialist plays a vital role in supporting various departments by delivering outstanding customer service, precise document generation, and comprehensive reporting, along with prompt and effective communication with essential stakeholders. This position is crucial for the daily operations within the...

  • Operations and Events Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations and Events Support Specialist to join our team at Georgia Tech. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our student centers and event spaces.Key ResponsibilitiesProvide exceptional customer service to guests and clients,...

  • Operations and Events Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations and Events Support Specialist to join our team at Georgia Tech. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our student centers and event spaces.Key ResponsibilitiesProvide exceptional customer service to guests and clients,...

  • Operations and Events Support Specialist

    1 week ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations and Events Support Specialist to join our team at Georgia Tech. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our student centers and event spaces.Key ResponsibilitiesProvide exceptional customer service to guests and clients,...

  • Operations and Events Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Georgia Tech Full time

    About the RoleThis is an exciting opportunity to join the Georgia Tech team as an Operations and Events Support Specialist. As a key member of the Student and Campus Event Centers team, you will be responsible for providing exceptional customer service to guests, managing event activities, and ensuring the smooth operation of our facilities.Key...

  • Travel Nurse RN Specialist

    4 weeks ago

    Atlanta, Georgia, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a dynamic Operating Room environment. As a key member of our healthcare team, you will provide high-quality patient care and support to our clients in a fast-paced and challenging setting.Responsibilities:Provide direct...

  • IT Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Info Way Solutions Full time

    Job Title: IT Support Specialist At Info Way Solutions, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, resolving complex technical issues, and ensuring the smooth operation of our computer systems. Responsibilities: * Provide...

  • IT Support Specialist

    5 days ago

    Atlanta, Georgia, United States Business Umbrella Full time

    Job Title: Technical Support SpecialistBusiness Umbrella is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for overseeing our IT systems and assets, assisting with upgrades and fixes, and providing training and support as needed.Key Responsibilities:Maintain essential IT...

  • IT Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Insight Global Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing technical support to our clients in a warehouse environment.Key Responsibilities:Resolve technical issues and provide support to clients via ZendeskWork with the operations...

  • IT Support Specialist

    5 days ago

    Atlanta, Georgia, United States Georgia Department of Public Health Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at the Georgia Department of Public Health. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff, ensuring smooth operations across our organization.Key Responsibilities:Troubleshoot and resolve...

  • Technical Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Integrated Resources Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Integrated Resources. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and...