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Operations Support Specialist

2 months ago

Atlanta, Georgia, United States MagMutual LLC Full time

Position Overview: The Operations Support Specialist plays a vital role in assisting the designated department(s) by delivering outstanding customer service, precise document generation, and comprehensive reporting, alongside effective communication with key stakeholders. This position is essential for the daily operations within the organization.

Key Responsibilities:

  • Manage incoming and outgoing mail processing while providing general office assistance as required.
  • Ensure all requests within the functional area are handled promptly and accurately, adhering to established service standards.
  • Work collaboratively with both internal and external partners to gather and disseminate information, streamline processes, and enhance the overall experience for policyholders.
  • Accurately prepare and submit any necessary regulatory reports associated with operational functions.
  • Maintain data integrity across source systems and ensure all documentation is correctly created and distributed to policyholders and internal business units.
  • Provide reception, telephone, and desk coverage as necessary.
  • Participate in audit processes conducted by internal or external partners, which may involve producing files, documents, and responding to inquiries.
  • Engage in new system installations and upgrades affecting functional areas, which may include developing business requirements, test cases, and conducting user acceptance testing (UAT).
  • Perform additional duties as assigned.

Qualifications and Experience:

  • Associate Degree or a minimum of 2 years of operational experience.
  • 1-2 years of experience in insurance or a related field.
  • Proficient in Microsoft Office applications.
  • Adept at navigating multiple system applications.
  • Preferred background in legal, claims, underwriting, accounting within P&C Insurance, or a medical setting.
  • Capable of evaluating and managing confidential information appropriately.
  • Skilled in producing high-quality results in a fast-paced environment.
  • Strong data entry capabilities and attention to detail.
  • Excellent organizational, customer service, and follow-up skills.
  • Ability to adapt in a flexible environment, supporting the mission of collaboration to achieve objectives.
  • Proficient in developing and maintaining effective working relationships across various departments.
  • Utilize critical thinking skills in processing tasks and resolving issues.