Operations Support Specialist

1 week ago


Atlanta, Georgia, United States Floor & Decor Full time
Job Summary

The Treasury Operations team at Floor & Decor is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in providing world-class service to our store associates and customers by researching and resolving store requests for assistance in a timely and accurate manner.

Key Responsibilities
  • Provide world-class service to store associates by researching and resolving store requests for assistance within 24 hours
  • Triage incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization
  • Maintain quality results by adhering to standards and guidelines; and improve future results by recommending improved procedures
  • Identify customers needs, clarify information, research every issue and provide solutions, alternatives or escalations
  • Become familiar with all systems, reports and processes required to understand store sales/refunds and consumer payments workflows, answer store associate questions, and troubleshoot issues quickly and thoughtfully
  • Complete internal and external team assignments by requesting, compiling, and delivering all requested documents or responses in a timely manner, working with internal and external teams as necessary to complete these tasks
  • Assist with compiling and analyzing emails, service tickets, and phone call data
  • Assist with other Treasury Operations tasks and projects as needed
Requirements
  • Possess intermediate task management skills
  • Ability to prioritize and work through end-user issues, providing continuous feedback related to resolution
  • Sense of ownership, urgency, and diligence towards serving internal customers
  • Strong interpersonal skills and the ability to interact with all levels of the company
  • Strong written and verbal communication skills
  • Ability to multi-task, prioritize workload and work in a fast-paced environment
  • Detail oriented and highly organized
  • Proficient in Microsoft Office Suite
  • Self-starter with strong desire to succeed


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