IT Support Specialist

2 days ago


Atlanta, Georgia, United States Business Umbrella Full time
Job Title: Technical Support Specialist

Business Umbrella is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for overseeing our IT systems and assets, assisting with upgrades and fixes, and providing training and support as needed.

Key Responsibilities:
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and system improvements.
  • Enable faster and smarter business processes and employee productivity.
  • Research and evaluate emerging technologies, hardware, and software.
  • Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
Requirements:
  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment.
  • Proficient at software installs and troubleshooting.
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
What We Offer:

As a Technical Support Specialist at Business Umbrella, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.



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