Junior IT Business Analyst

2 weeks ago


Philadelphia, Pennsylvania, United States Career Connections, LLC. Full time

Career Connections, LLC. is seeking a junior level IT Business Analyst to support the effective integration of technology with specific operational workflows. This essential position requires a solid understanding of business needs, assessment of current systems, and providing initial support for related applications. Ideal candidates will have experience in sales lifecycle management and familiarity with Microsoft Dynamics 365.

Key Responsibilities

Collaboration with Business Stakeholders:

  • Engages with business partners to thoroughly comprehend their needs and workflows.
  • Evaluates existing systems, identifies opportunities for improvement, and suggests technology solutions that align with the organization's objectives.

Application Assistance:

  • Acts as the main contact for inquiries related to applications.
  • Quickly addresses and resolves user issues to maintain continuous application performance.

Testing and Quality Assurance:

  • Involved in testing procedures for system modifications and upgrades.
  • Creates detailed test plans, executes test scenarios, and accurately documents outcomes.
  • Ensures applications fulfill functional and performance standards.

Technical Skills Required

Sales Process Knowledge:

  1. Utilizes comprehensive understanding of sales processes and lifecycle.
  2. Exhibits expertise in lead management, opportunity tracking, and customer relationship management.
  3. Works closely with sales teams to improve system functionalities.

Proficiency in Microsoft Dynamics 365:

  1. Has experience with Microsoft Dynamics 365 Customer Experience (previously Dynamics CRM).
  2. Configures, customizes, and enhances the platform to meet business requirements.
  3. Offers insights on best practices and suggests improvements.

Familiarity with Microsoft 365 SharePoint and the Power Platform is advantageous.

Strong analytical and conceptual thinking abilities.

Capability to influence stakeholders and collaborate effectively to identify suitable solutions.

Excellent planning, organizational, and time management skills.

Understanding of web services, APIs, and integration/testing considerations with web applications.

Advanced computer skills and proficiency in the Microsoft Office suite.

Qualifications

  • Bachelor's degree.
  • Experience as a Systems Analyst or in a comparable role.
  • Knowledge of business process modeling and proficiency in requirements gathering.
  • Effective communication and collaboration with cross-functional teams.
  • Certification in Microsoft Dynamics 365 is a plus.

Keywords: MS Dynamics, Dynamics 365, MS D365, Microsoft Dynamics, Sales, CRM, Customer Experience, sales lifecycle management, SharePoint, Power Platform



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