Retail Customer Service Representative

7 days ago


La Grange, Illinois, United States FedEx Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our store.

Key Responsibilities
  • Provide outstanding customer service, utilizing consultative skills to understand customer needs and preferences
  • Offer expert advice on printing, signs and graphics, and shipping products and services
  • Process customer orders, manage the production queue, and operate a wide range of equipment
  • Assist with training and development of store team members
  • Maintain a safe, clean, and organized retail store environment
  • Process financial transactions, handle cash, and make change
  • Stay up-to-date on retail store merchandising materials and ensure proper display of products and signage
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience in customer service or retail sales
  • Excellent verbal and written communication skills
  • Ability to stand for long periods, move and lift 55 pounds, and work in a fast-paced environment
Preferred Qualifications
  • Previous experience in a retail or customer service environment
  • Knowledge of printing, signs and graphics, and shipping products and services


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