Operations Director

5 days ago


Rocky Hill, Connecticut, United States HESCO Full time
Job Title: Director of Operations

HESCO, a family-owned business in Rocky Hill, CT, is seeking a highly skilled Director of Operations to join our team. As a key member of our leadership team, you will be responsible for driving operational efficiency, ensuring exceptional customer service, and managing vendor and supplier relationships.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead, mentor, and develop the operations team to achieve departmental and company goals.
    • Foster a collaborative and high-performance work environment.
    • Conduct regular performance reviews and provide feedback to team members.
  • Customer Service:
    • Oversee the customer service department, with the Customer Service Manager handling day-to-day duties.
    • Ensure high levels of customer satisfaction through effective policies and procedures.
    • Work with CSM and IT for process improvements specifically related to ERP.
    • Address escalated customer inquiries and complaints as needed.
  • Pricing:
    • Develop and manage pricing strategies to ensure competitiveness and profitability.
    • Collaborate with sales and marketing teams to align pricing with market trends and business goals.
    • Monitor and adjust pricing based on market conditions and cost factors.
    • Assist Account Manager with Special Pricing Agreements.
  • Procurement & Vendor Management:
    • Oversee the procurement process to ensure timely and cost-effective purchasing of products and supplies.
    • Develop and maintain relationships with key suppliers to ensure quality and reliability.
    • Implement procurement policies and procedures to streamline operations and reduce costs.
    • Manage multiple relationships with vendors and suppliers to ensure quality, cost-effectiveness, and timely delivery of products.
    • Negotiate contracts and agreements with vendors to secure favorable terms as well as growth rebate incentives.
    • Align vendor and supplier management with the company's commercial initiatives and primary partners/vendors.
    • Implement metrics for tracking the performance of all partners/vendors and ensure continuous improvement.
    • Coordinate with IT to load new products into ERP system.
    • Ensure use and optimization of EDI functionality.
  • Warehouse / Inventory Management:
    • Oversee daily warehouse operations, including receiving, storage, and distribution of products.
    • Ensure inventory accuracy and implement processes to reduce discrepancies.
    • Maintain a safe and organized warehouse environment.
    • Manage inventory levels to ensure optimal stock availability and minimize excess inventory.
    • Utilize the company's ERP system, Infor SX.e, to monitor inventory and implement effective inventory control practices.
    • Analyze inventory data and trends to make informed decisions about stocking and reordering.
  • Facilities Management:
    • Oversee minimal facilities management tasks, ensuring the workplace is safe and operational.
    • Coordinate with external service providers for maintenance and repairs as needed.

Requirements:

  • Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or a related field.
  • Minimum of 5 years of experience in operations management, preferably within the industrial automation sector.
  • Strong knowledge of warehouse operations, customer service, pricing strategies, procurement processes, and inventory management.
  • Must have experience with ERP systems, Infor SX.e, is a plus.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proven ability to manage vendor and supplier relationships effectively.
  • Strong leadership and team management skills.

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