Director of Operations

2 days ago


Camp Hill, Pennsylvania, United States City Wide Facility Solutions Full time
Job Title: Director of Operations

City Wide Facility Solutions is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for managing and developing a team of Facility Service Managers (FSMs) to support our clients.

Key Responsibilities:
  • Effectively manage, develop, and lead a team of FSMs to achieve annual revenues and profits.
  • Responsible for identifying, hiring, and training operational employees, including FSMs and Night Managers.
  • Develop and maintain positive client relationships and achieve client retention above 90%.
  • Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
  • Ensure ICs are compliant with requirements to service City Wide clients and meet clients' scope of work.
  • Responsible for promoting and driving cross-selling opportunities with the sales team and drive non-janitorial services.
  • Responsible for participating in all new client starts for duration of new start.
  • Responsible for ensuring building inspections are completed, followed-up with, and all client data is maintained in CRM.
  • Responsible for people development – ensure all 60-day reviews, Level 5 meetings, and annual reviews are completed with operational employees.
Requirements:
  • 5+ years experience in a sales, account management, or operations role with increased responsibility.
  • Demonstrated track record of success managing a sales and/or account management team.
  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Communication, Written – Ability to communicate in writing clearly and concisely.
  • Relationship Building – Ability to effectively build relationships with customers and co-workers.
  • Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
  • Training – Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
  • Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
  • Time Management – Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question.
  • Organization – Have everything labeled and in its place.
  • Professional Demeanor – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
  • Aptitude – Must have the aptitude to grasp the concept of the projects you are working on.
Benefits:

City Wide Facility Solutions offers a competitive compensation and benefits package, including [LIST BENEFITS HERE].

City Wide Facility Solutions is a fast-growing company with 86 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities we serve.



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