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Technical Support Specialist

2 months ago

Fresno, California, United States Stardom Employment Consultants Full time

**Job Summary:**

As a Technical Support Specialist at Stardom Employment Consultants, you will be the first point of contact for our clients seeking technical assistance. You will provide support and ensure a high level of customer satisfaction by resolving technical issues efficiently and effectively.

**Key Responsibilities:**

  • Respond to client inquiries and provide technical assistance in a timely manner.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document and track issues using our ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Provide guidance and training to clients on software and hardware usage.
  • Maintain a high level of customer service and professionalism.
  • Stay updated with the latest technology trends and solutions.

**Qualifications:**

  • Proven at least 1 year of experience as a Technical Support Specialist or in a similar role.
  • Bachelor's in Information Technology or similar field is preferred.
  • Strong knowledge of computer systems, software, and networks.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented with a focus on delivering high-quality support.
  • Relevant certifications (CompTIA A+, ITIL) are a plus.