Medical Referral Coordinator
2 weeks ago
Prairie Quest Consulting is seeking a skilled Referral Clerk to join our team at Offutt AFB.
About the Role
The successful candidate will be responsible for assisting members and medical professionals throughout the referral process, ensuring seamless coordination and tracking of referrals from start to closure.
Key Responsibilities
- Provide exceptional customer service in greeting patients/visitors at the front desk
- Answer and direct telephone calls to appropriate sections for assistance, handle independently or take messages as required
- Determine patient eligibility for services and schedule medical appointments for referred care
- Obtain updates and files medical records using electronic medical records systems
- Request medical records and ensure their arrival prior to appointments
- Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)
Requirements
- High school diploma or GED equivalency
- General office administrative and clerical skills to perform receptionist duties and answer telephones
- Knowledge of word processing and Microsoft applications (including Windows, Word, Excel, Outlook)
- Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years
- General medical ethics, telephone etiquette, professional written/verbal/electronic communication, and customer service skills
PQC is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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