Lead Intake Coordinator

2 days ago

New York, New York, United States Grace Healthcare Services Full time
Job Title: Lead Intake Coordinator

Grace Healthcare Services is seeking a highly skilled and organized Lead Intake Coordinator to join our team. As a key member of our Intake Department, you will be responsible for managing and supervising all intake staff and functions to ensure a high level of communication, accuracy, and completion of all intake requirements.

Key Responsibilities:
  • Present a positive and professional image of the organization on the phone and in all interactions with clients, patient/family members, staff, and others.
  • Manage and supervise all Intake Department staff and functions to ensure a high level of communication, accuracy, and completion of all intake requirements.
  • Ensure all new referrals are processed immediately (within 15 minutes of receipt during business hours) to ensure compliance, follow-up, and tracking.
  • Confirm receipt and accurate processing of all consents, correct orders, patient information sheets, oral CTIs, business office approvals, clinicals, and any other relevant information required.
  • Track and document in EMR on referral status, including NTUCs and NTUC reasons, patients who are skilled, and date coming off of skilled care, and all information required for any transfers.
  • Ensure documentation is in the EMR regarding any delay admitting or assessing the patient.
  • Work with Community Liaisons and Teams to ensure smooth transition, questions are answered, and all information and documents are in progress as we work towards timely admission.
  • Alert appropriate team, managers, and community liaisons and other appropriate parties when a referral is received.
  • Oversee and manage the EOD Reports that are shared to teams, ensuring all reports are updated daily and sent out to appropriate teams.
  • Manage and share the Audit report with direct reports and supervisor to ensure all required documentation is in the patient chart ahead of Compliance and in support of MRC reviews.
Requirements:
  • High school graduate or equivalent.
  • Three years relevant prior work experience.
  • Excellent communication and organizational skills.
  • Previous management skills preferred.
  • Computer literate in Word, Excel, and PowerPoint.
  • Able to handle multiple tasks.
  • Good typing skills.
  • Excellent telephone skills and professionalism.

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