Intake Coordinator

7 hours ago


New York, New York, United States The Law Firm Of Moumita Rahman Full time
Job Overview

We are seeking a highly skilled and compassionate Intake Specialist to join our team at The Law Firm of Moumita Rahman, PLLC. As a key member of our client services team, you will play a vital role in ensuring that prospective clients receive a seamless and supportive experience from initial contact until case signup and onboarding.

Key Responsibilities
  • Conduct in-depth case intakes with prospective clients to determine best case strategies, under the supervision of the Managing Attorney
  • Foster trust and confidence with clients through intelligent and knowledgeable responses related to immigration law
  • Screen clients through thorough case intakes, following up with clients via phone and email, scheduling client appointments, gathering personal details and documents, and consulting with the Managing Attorney on case strategy
  • Onboard clients with empathy, compassion, care, and integrity
Qualifications
  • Ability to work in person in our New York office 5 days a week
  • Flexibility to work on weekends
  • Fluency in both English and Spanish
  • Proven success in customer service and sales-oriented positions
  • Strong attention to detail and organizational skills
  • Excellent communication skills
Benefits
  • Competitive salary and benefits package
  • Medical, Dental, Vision insurance
  • Paid Parental Leave
  • Opportunity to make a meaningful impact in the lives of clients through trustworthy and ethical legal practice
  • Collaborative and supportive work environment rooted in mutual respect and trust
  • Ongoing professional development and training opportunities

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