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Customer Service Representative

2 months ago

Portland, Maine, United States UniFirst Full time
{"title": "Customer Service Representative", "description": "Key Responsibilities

As a Customer Service Representative at UniFirst, you will be responsible for delivering exceptional customer service to our clients. Your key responsibilities will include:

  • Assisting customers with inquiries and resolving issues in a timely and professional manner
  • Providing accurate and timely information to customers regarding their accounts and services
  • Collaborating with internal teams to resolve customer complaints and issues
  • Performing accounts receivable duties, including calling on outstanding accounts and processing credits and exchanges
  • Providing administrative support to the Sales Department
Requirements

To be successful in this role, you will need:

  • 2 years of customer service experience in an administrative setting
  • Prior accounts receivable experience is highly encouraged
  • High School diploma or GED equivalent is recommended
  • Excellent verbal and written communication skills, including professional telephone and email etiquette
  • Essential skills: active listener, responsive, and personable
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
  • Time management and organizational skills with attention to detail
  • A collaborative, team-player capable of working independently
  • Problem solver in a dynamic environment
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc)
What We Offer

At UniFirst, we offer a comprehensive benefits package, including:

  • On-the-job training and professional development opportunities
  • 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst

UniFirst is an international leader in the garment services industry, with a unique family culture that offers a small company feel while taking advantage of the resources and stability of a 2 billion-dollar organization. We are committed to delivering exceptional customer service and providing opportunities for growth and development to our team partners.

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