Front Office Manager
4 hours ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Delamar Hotel Collection. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and professional operation of the front desk and front service departments.
Key Responsibilities:
- Direct and manage the front office and front service departments to ensure exceptional customer service and high-quality guest experiences.
- Develop and implement effective strategies to maximize room sales and occupancy rates.
- Manage and maintain accurate records of guest interactions, including check-in and check-out processes, room assignments, and guest preferences.
- Collaborate with other hotel departments to ensure seamless communication and efficient service delivery.
- Conduct regular employee evaluations and provide training and development opportunities to enhance team performance.
- Ensure compliance with hotel policies, procedures, and standards, including credit and cashiering policies.
- Respond to guest complaints and concerns in a professional and courteous manner.
- Stay up-to-date with local area information, including restaurants, attractions, and events.
- Support junior team members and provide guidance and mentorship as needed.
Requirements:
- Proven experience in hotel operations, customer service, and management.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and work under pressure.
- Knowledge of hotel operations, including front office and front service procedures.
- Experience with PMS OPERA is preferred.
- Bachelor's degree in Hospitality Management or related field.
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