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Front Desk Operations Manager

2 months ago

Reston, Virginia, United States Donohoe Companies Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Donohoe Hospitality Services. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and maintaining a high level of productivity and employee morale.

Key Responsibilities
  • Front Desk Operations: Supervise the front desk team, ensuring that all guest interactions are handled in a professional and courteous manner.
  • Guest Service: Maintain the highest level of guest satisfaction, responding to guest inquiries and resolving any issues in a timely and efficient manner.
  • Employee Morale and Productivity: Foster a positive and productive work environment, motivating team members to achieve their best and providing coaching and training as needed.
  • Hotel Policies and Procedures: Ensure that all hotel policies and procedures are followed, maintaining a high level of compliance and adherence.
  • Training and Development: Assist in the training of new employees, providing guidance and support to ensure that they are equipped to perform their duties effectively.
Requirements
  • Previous Hotel Experience: A minimum of 1-2 years of experience in a front desk or guest services role in a hotel or hospitality setting.
  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on guest service and employee satisfaction.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, employees, and management.
  • Problem-Solving Skills: Ability to think critically and resolve problems in a timely and efficient manner.
Benefits

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and more. We strive to provide our employees with options that will enhance their quality of life in and out of work.