Senior IT Operations Specialist

4 days ago


Chesapeake, Virginia, United States Careerbuilder-US Full time
Job Summary

We are seeking a highly experienced Senior IT Operations Specialist to provide technical operations support to our enterprise applications. The ideal candidate will have a strong background in IT operations, with expertise in LDAP and Linux systems administration, as well as experience with operating systems, scripting, and automation.

Key Responsibilities
  • Provide technical operations support for all assigned software applications, including administration, maintenance, and troubleshooting.
  • Research and resolve complex issues in assigned software application products, identifying recurring problems and providing recommendations for improvement.
  • Facilitate management and resolution of incidents, engaging other IT teams and vendors as needed.
  • Perform root cause analysis and document findings, making improvements to processes and systems.
  • Ensure smooth transitions from system changes and updates into daily operations.
  • Develop and implement minor enhancements to software systems.
  • Participate in Disaster Recovery and IT Business Continuity processes and policies.
  • Meet technical and business service level agreements (SLAs).
Requirements
  • 6+ years of IT operations experience, with a focus on support, maintenance, and administration.
  • Expertise in LDAP and Linux systems administration.
  • Experience with operating systems (Linux & Microsoft, iSeries a plus).
  • Experience with scripting, automation, and various support tools.
  • Experience with ServiceNow and JIRA.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Bachelor's Degree in Business, Information Systems, or Computer Science.
  • Experience in Cloud and SaaS products, preferably Workday.
  • 4+ years' experience in the Retail Industry.
  • ITIL Certificate.


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