Senior IT Operations Specialist
4 days ago
We are seeking a highly experienced Senior IT Operations Specialist to provide technical operations support to our enterprise applications. The ideal candidate will have a strong background in IT operations, with expertise in LDAP and Linux systems administration, as well as experience with operating systems, scripting, and automation.
Key Responsibilities- Provide technical operations support for all assigned software applications, including administration, maintenance, and troubleshooting.
- Research and resolve complex issues in assigned software application products, identifying recurring problems and providing recommendations for improvement.
- Facilitate management and resolution of incidents, engaging other IT teams and vendors as needed.
- Perform root cause analysis and document findings, making improvements to processes and systems.
- Ensure smooth transitions from system changes and updates into daily operations.
- Develop and implement minor enhancements to software systems.
- Participate in Disaster Recovery and IT Business Continuity processes and policies.
- Meet technical and business service level agreements (SLAs).
- 6+ years of IT operations experience, with a focus on support, maintenance, and administration.
- Expertise in LDAP and Linux systems administration.
- Experience with operating systems (Linux & Microsoft, iSeries a plus).
- Experience with scripting, automation, and various support tools.
- Experience with ServiceNow and JIRA.
- Excellent communication and customer service skills.
- Bachelor's Degree in Business, Information Systems, or Computer Science.
- Experience in Cloud and SaaS products, preferably Workday.
- 4+ years' experience in the Retail Industry.
- ITIL Certificate.
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