Cashier Team Leader

2 weeks ago


Irvine, California, United States Mother's Market Full time


Compensation Range: $16.50-$19.00 per hour

Under the guidance of the Store Manager, Assistant Store Manager, and Store Supervisor, the Lead Cashier undertakes the following responsibilities:

PRIMARY DUTIES AND RESPONSIBILITIES
  • Oversee cashier operations, manage breaks, process returns, handle transactions, and ensure efficient workflow
  • Organize product displays at the front of the store and assist other departments as necessary
  • Fill in for open shifts through cross-training, working in various departments, or coordinating staff assistance
  • Exercise sound judgment in customer and employee interactions, addressing issues calmly and professionally
  • Handle returns courteously and professionally
  • Deliver exceptional customer service and set a standard for cashiers to follow
  • Package groceries while being attentive to customer needs
  • Maintain cleanliness at the register area and ensure the computer station is tidy and dust-free
  • Restock and organize products, verifying pricing consistency with shelf labels, and marking discrepancies with blue chips
  • Stay vigilant regarding safety and security protocols
  • Perform cleaning tasks, manage returns, ensure store cleanliness, and organize shopping carts
  • Support fellow employees as required
QUALIFICATION CRITERIA

Any combination equivalent to, but not limited to the following:

Education/Training:
  • Minimum of High School Diploma or G.E.D. certificate
Experience:
  • Prior experience as a cashier is essential
  • Strong mathematical skills are required
Knowledge of:
  • Proficient verbal and written communication in English at an advanced level
  • Team leadership
Skills:
  • Exemplify outstanding customer service and hold team members accountable for similar standards
  • Be prepared to cover breaks for colleagues
  • Maintain composure under pressure
  • Engage with customers respectfully and warmly
  • Effectively communicate product knowledge to customers in an understandable way
  • Work accurately in a fast-paced environment
  • Assist customers promptly, taking special requests and communicating them to management
Physical Requirements/Working Conditions:
  • Lift grocery and bulk items weighing up to 50lbs frequently throughout the day
  • Transport items from carts or dollies to shelves, typically within a short distance
  • Push or pull carts and dollies, including electric pallet jacks
Special Requirements:
  • Availability to work various shifts, including evenings and weekends
This job description is intended to outline the general requirements for this position. It is not an exhaustive list of duties, responsibilities, or qualifications. Additional tasks may be assigned by management.
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