**Assistant Director, Hope Lodge Operations**

1 week ago

Rochester, Minnesota, United States American Cancer Society Full time
About the Role

The American Cancer Society is seeking a highly skilled and compassionate individual to fill the role of Assistant Director, Hope Lodge Operations. As a key member of our team, you will be responsible for managing the day-to-day operations of our Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.

Key Responsibilities
  • Staff Management: Supervise a team of staff members, including evening and overnight staff, to ensure the safe and efficient operation of the Hope Lodge.
  • Guest Services: Ensure that all guest interactions and processes, including referrals, screening, check-in, orientation, stay, and check-out, are handled in strict adherence to Hope Lodge Operations policies.
  • Communication: Communicate effectively with healthcare workers and referral sources, including conducting health care worker orientations and Hope Lodge promotion with referring partners.
  • Reporting and Compliance: Ensure timely and accurate reporting, including data entry into applicable software and systems, and completion of all required American Cancer Society trainings and compliance courses.
  • Volunteer Management: Oversee the recruitment, training, retention, and utilization of volunteers to support Hope Lodge program delivery.
  • Community Relations: Serve as a spokesperson for the Hope Lodge to promote community relations and awareness of Hope Lodge activities, including tours for civic, community, and health care groups.
Requirements
  • Education: Bachelor's degree in business administration, non-profit management, public health, hotel/hospitality, social work, or a related field.
  • Experience: Four years of progressively responsible professional experience, with at least two years of direct supervision of staff.
  • Skills: Excellent communication, customer service, analytic, computer, and consulting skills, as well as advanced skills in administration, management, and conflict resolution.
  • Training: Current CPR and AED certification required (this may be achieved within 90 days of hire).
What We Offer

The American Cancer Society offers a competitive salary and benefits package, including medical, dental, retirement benefits, wellness programs, and professional development opportunities. We are a proud equal opportunity employer and value diversity and inclusion in the workplace.

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