Operations Director

3 days ago

Rochester, Minnesota, United States At Home Stores LLC Full time
Job Summary:

The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company's business objectives, ensure customer satisfaction, and maximize sales.

Key Responsibilities:
  • Lead and manage the store operations team to maintain a neat, clean, and safe store, and provide an inviting and engaging environment for customers to shop and team members to enjoy working.
  • Provide problem-solving resources, manage staff, and work collaboratively with the Store Director to achieve success.
  • Build, coach, and maintain a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies.
  • Recruit, interview, hire, and manage team members to ensure a positive customer experience while ensuring all new hires are trained and developed as team members.
  • Coach team members to drive performance, set goals, and take follow-up action as needed.
  • Make employment decisions for Operations team members, including hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
  • Coordinate directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience.
  • Review, analyze, and communicate store financial and business data to team members.
  • Develop and execute budgets, financial plans, and strategies to maximize sales and profits.
  • Oversee Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis.
  • Manage all store opening, closing, and Front-End processes to ensure accurate and timely execution and operational readiness.
  • Lead the execution of the freight and stocking processes in a safe and timely manner.
  • Manage the store in a manner designed to provide customers a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink.
  • Address customer concerns in a timely manner.
Requirements:
  • At least 18 years old.
  • High School Diploma/Equivalent; College degree preferred.
  • At least 3 years of Management/Leadership experience or equivalent At Home experience.
  • At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
  • At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Proficiency in Microsoft office (Word, Excel).
  • Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
  • Reliable and trustworthy role model for ethical and honest behavior.
  • Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.

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