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Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Kansas City, MO
Compensation: $850 - $1,250 / week
Overview
As a Customer Support Specialist at Fresh Form Draft, you will play a crucial role in managing customer communications via telephone. Your main responsibilities will include addressing customer questions, resolving concerns, and providing comprehensive information regarding our offerings. This role demands exceptional communication abilities, a proactive approach to problem-solving, and the capacity to thrive in a dynamic work environment.
Key Responsibilities
- Manage incoming and outgoing calls with professionalism and courtesy.
- Provide accurate information in response to customer inquiries about Fresh Form Draft's products and services.
- Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
- Maintain and update customer records based on interactions.
- Follow up on customer concerns to ensure timely resolution.
- Escalate complex inquiries to the relevant department as needed.
- Exhibit a positive, empathetic, and professional demeanor towards customers at all times.
- Meet and exceed performance targets and call handling quotas.
- Assist with order management, including tracking and troubleshooting.
- High school diploma or equivalent.
- Prior experience in a call center or customer service environment is preferred.
- Outstanding verbal communication and active listening skills.
- Strong problem-solving and conflict resolution capabilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to perform effectively under pressure in a fast-paced setting.
- Excellent organizational skills and attention to detail.
- Capability to work independently as well as collaboratively within a team.
- Competitive weekly salary based on experience.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- Retirement savings plan with company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and training programs.
