Digital Support Specialist

3 weeks ago


Kansas City, Missouri, United States Russell Stover Full time
About the Role

We are seeking a highly skilled Digital Support Specialist to join our team at Russell Stover Chocolates. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including social media, email, and phone calls.

Key Responsibilities
  • Provide timely and effective support to customers, addressing their queries and resolving issues in a professional and courteous manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers and ensure their needs are met.
  • Process and resolve customer complaints in a fair and equitable manner, escalating issues when necessary.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and promotions to provide accurate information to customers.
  • Meet or exceed customer service standards, ensuring high-quality interactions and a positive customer experience.
Requirements
  • High school diploma or equivalent required.
  • 6-12 months of call center or customer service experience preferred.
  • Strong telephone and interpersonal skills, with the ability to work in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Proficient computer skills, with experience using web-based sales systems.
  • Ability to work in a team environment and adapt to changing priorities.
About Us

Russell Stover Chocolates is an equal-opportunity employer, committed to diversity and inclusion. We celebrate the unique perspectives and experiences of our employees and strive to create a workplace that is welcoming and inclusive for all.

We are proud to be an affirmative action employer and are committed to providing equal employment opportunities to all individuals, regardless of their background, race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.



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