Client Support Specialist

2 weeks ago


Minneapolis, Minnesota, United States DAIOHS U.S.A., INC. Full time

Company Overview:
DAIOHS U.S.A., INC. is dedicated to revolutionizing the Office Coffee experience by delivering unparalleled customer support and offering a diverse selection of Office Coffee products.

With decades of expertise, DAIOHS U.S.A., INC. has been a trusted provider of premium coffee solutions to businesses across the nation.


Position Summary:
We are seeking a motivated Customer Service Representative to become a vital part of our team. If you excel in a dynamic environment and possess a strong desire to achieve, we invite you to explore this opportunity.


Compensation:
This full-time role offers a competitive salary ranging from $17.00 to $22.00 per hour, with a standard workweek from Monday to Friday.


Key Responsibilities:
- Manage a high volume of incoming communications, including customer orders via phone, email, and fax.
- Address customer inquiries and concerns regarding products, services, and equipment, ensuring timely relay to the appropriate team members.
- Generate daily manifests for Route Drivers and Service Technicians utilizing specialized software.
- Conduct end-of-day check-ins with Route Drivers and reconcile customer payments received during deliveries.
- Coordinate dispatch of Service Technicians for repair requests and service installations.
- Follow up with accounts that have outstanding balances, assisting in maintaining accounts receivable effectively.
- Process and apply payments to customer accounts accurately.
- Communicate potential sales leads to relevant branch personnel.
- Provide backup support for daily sales reporting, bank reconciliations, and month-end processes in the absence of a supervisor.
- Maintain detailed records of customer interactions and ensure proper documentation of customer accounts.


Qualifications:
- High school diploma or equivalent is required.
- Previous experience in a similar role is preferred.


Benefits:
- 401(k) plan with company matching
- Comprehensive Medical, Dental, and Vision Insurance
- Life insurance coverage
- Paid time off for personal use



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