Lead Pharmacy Operations Manager

1 week ago

Portsmouth, Ohio, United States UnitedHealth Group Full time

Opportunities with UnitedHealth Group.

A career with UnitedHealth Group means being part of a collaborative effort to serve behavioral health and addiction treatment communities.


We do more than just provide medication:
we enhance lives for the better.

Individuals with serious mental or chronic illnesses - and those who support them - have compelling stories, and at UnitedHealth Group, we become their advocates and partners.

As a member of a coordinated care team, we collaborate with community-based providers and others to ensure that individuals with complex health conditions receive the appropriate medications and adhere to their treatment plans.

Our tailored services - including in-clinic pharmacies, medication management, and more - are paving the way for a new standard of care.

The Pharmacy Manager plays a crucial role, significantly impacting our consumers and clinic partners by advising them on our pharmaceutical care services and benefits.

This individual is accountable for the financial, clinical, and quality aspects of pharmacy services and will oversee the daily operations of a pharmacy, which includes dispensing prescription medications and providing personalized consultations with consumers.

Coaching, developing, and managing pharmacy staff is also a vital responsibility of this position. The manager will act as a talent steward, proactively seeking top talent for pharmacy roles.


Primary Responsibilities:
  • Create an exceptional experience for consumers and clinic partners while building strong relationships to proactively address their needs.
  • Serve as a subject matter expert to the clinical staff, regularly meeting with their team to discuss clinical outcomes.
  • Counsel and educate patients on medication usage, potential side effects, schedules, and address any personal inquiries.
  • Ensure compliance with policies and standards in accordance with state and federal regulations.
  • Provide wellness services such as immunizations and other preventive care.
  • Drive financial profitability and identify growth opportunities within the pharmacy.
  • Motivate, develop, and coach pharmacy staff to ensure they reach their full potential and deliver outstanding service.
  • Foster an engaging team environment that promotes compassion and embodies our core values and culture.
  • Proactively promote recruitment of top talent for pharmacy positions.
  • Review key performance indicators with pharmacy staff to identify trends and areas for improvement.
  • Conduct workforce and business planning to achieve operational excellence.
  • Build strong relationships with the community, stakeholders, and clinic partners to ensure all needs are met and promote pharmacy services.
  • Implement marketing strategies to promote all pharmacy offerings.

You will be recognized for your performance in an environment that challenges you and provides clear direction for success in your role, as well as opportunities for development in other areas of interest.


Required Qualifications:
  • Bachelor's degree in Pharmacy or PharmD.
  • Current pharmacist's license in the state of Ohio.
  • Current pharmacist's license in the state of Kentucky or willingness to obtain it.
  • Certified immunizer or willingness to become certified within three months of hire.
  • Willingness to complete LAI Training.
Preferred Qualifications:
  • 3+ years of pharmacy leadership experience.
Management Success Practices:
  • Customer-Centric Approach: Leaders focus on understanding customer needs and designing processes to enhance the customer experience.
  • Developing Others: Managers ensure the right talent is in the right roles, providing ongoing coaching and feedback to support employee development.
  • Communicating Purpose: Effectively communicate vision, values, and goals to align team efforts.
  • Creating High-Performing Teams: Foster a collaborative team culture with clear roles and responsibilities.
  • Assuring Results: Deliver results through effective team management, focusing on specific goals and leveraging feedback for continuous improvement.
  • Technical and Functional Skills: Leaders possess industry knowledge and a commitment to lifelong learning.

At UnitedHealth Group, our mission is to help individuals live healthier lives and improve the health system for everyone. We believe in equitable care that addresses health disparities and enhances health outcomes.


Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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