Support Analyst for Client Relations

1 week ago


Schaumburg, Illinois, United States Experian Full time
Position Overview

We are seeking a motivated individual to join our vibrant team, someone who inspires trust among both internal and external stakeholders. In this role, you will collaborate across various departments to drive success. Your ability to communicate ideas effectively through presentations, as well as written and verbal formats, will be essential. You will proactively identify potential issues before they escalate into challenges. Additionally, you will contribute innovative and strategic solutions to address concerns and adapt processes in response to change. This role reports to the Client Success Manager and offers remote work flexibility.

Required Experience

  • Ability to manage multiple tasks effectively
  • Proficient in data interpretation and capable of delivering professional content to clients and colleagues
  • Analytical mindset with problem-solving skills
  • Familiarity with Salesforce and Smartsheets
  • Preferred knowledge of human capital management systems and HR/Payroll/Tax-related products

Key Responsibilities

  • Deliver exceptional service to our expanding client base, focusing on one-touch resolution
  • Identify opportunities for process enhancements and collaborate with product teams and management to implement improvements
  • Monitor client deliverables, including tax documentation and system modifications
  • Act as a subject matter expert for EES Tax Withholding services

Qualifications

  • Familiarity with Agile methodologies
  • Technical proficiency
  • Empathetic approach towards clients
  • Collaborative mindset, connecting ideas across internal and external networks
  • Creative and inquisitive – willing to challenge conventional methods and explore new opportunities
  • Determined and disciplined – optimistic about potential, resilient in the face of setbacks, and committed to challenging the status quo

Your Contributions

We value your willingness to share innovative and strategic solutions that address complex challenges and serve as a bridge to enhance processes while encouraging fresh perspectives to improve our market offerings.

Benefits

  • Competitive compensation package with an annual performance-based bonus target of 5%
  • Accrual of 3 weeks of vacation from day one
  • 401K plan with a 4% company match and immediate vesting
  • Comprehensive health, dental, and vision insurance options
  • 5 sick days each calendar year
  • 12 paid company holidays and 2 paid volunteer days annually

Additional Information

At Experian, we celebrate diversity and prioritize our people. Our culture is a key differentiator, and we are committed to fostering an environment that values DEI, work/life balance, personal development, authenticity, engagement, collaboration, wellness, and recognition. Experian has been recognized as a Great Place to Work in 24 countries and has received accolades such as FORTUNE's Best Companies to Work For and Glassdoor's Best Places to Work.

Experian is an Equal Opportunity and Affirmative Action employer. We believe that innovation is driven by a diverse workforce, and we encourage everyone to bring their authentic selves to work, regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you require accommodations due to a disability or special need, please inform us at your earliest convenience.



  • Schaumburg, Illinois, United States Experian Full time

    Role OverviewWe are seeking a motivated individual to join our vibrant team, someone who can inspire confidence among both internal and external stakeholders. This role involves collaboration across various departments to drive success. You will effectively communicate ideas and information through presentations, as well as written and verbal formats....


  • Schaumburg, Illinois, United States Natus Medical Full time

    Overview As a Client Relations Specialist at Natus Medical, you will play a crucial role in ensuring a seamless and positive experience for our valued customers. Key Responsibilities Customer Engagement: Act as the primary point of contact for clients, fostering strong relationships and addressing inquiries effectively. Support Services: Provide...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Position OverviewAre you ready to elevate your career in client relations and account management? Join a dedicated and enthusiastic team focused on surpassing client expectations. Central Life Sciences (CLS), a division of Central Garden & Pet, is committed to enhancing the health, welfare, and safety of companion animals, agricultural animals, plants,...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Position OverviewAre you ready to elevate your career in client relations and account management? Join a dedicated and proactive team focused on surpassing client expectations. Central Life Sciences (CLS), a division of Central Garden & Pet, is committed to enhancing the health and welfare of companion animals, agricultural animals, plants, stored grains,...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Position OverviewAre you ready to elevate your career in client relations and account management? Join a dedicated and dynamic team committed to surpassing client expectations. Central Life Sciences (CLS), a division of Central Garden & Pet, focuses on enhancing the health, welfare, and protection of companion animals, agricultural animals, plants, stored...


  • Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyOverview:Marsh McLennan Agency's Midwest Region operates as a comprehensive brokerage, delivering business insurance, employee benefits, private client insurance, and retirement solutions to a diverse clientele nationwide.MMA Midwest is celebrated as a premier workplace, renowned for attracting and retaining top insurance...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Position OverviewAre you ready to advance your career in client relations and account management? Join a dedicated and energetic team committed to surpassing client expectations. The Central Life Sciences (CLS) division of Central Garden & Pet focuses on enhancing the health, welfare, and safety of companion animals, agricultural animals, plants, stored...


  • Schaumburg, Illinois, United States Sasser Family Companies Full time

    About Us:Sasser Family Companies is proud to be recognized as a top employer, fostering a culture that values employee contributions and growth. Our commitment to an employee-centric environment is reflected in our competitive benefits and community engagement initiatives. As a family-owned enterprise since 1928, we excel in providing transportation asset...


  • Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Company:Marsh & McLennan CompaniesPosition Overview:At Marsh & McLennan Companies, we pride ourselves on delivering exceptional brokerage services that encompass business insurance, employee benefits, private client insurance, and retirement planning across the nation. Our Midwest Region is recognized for its commitment to fostering a supportive and dynamic...


  • Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Company:Marsh & McLennan CompaniesPosition Overview:At Marsh & McLennan Companies, we pride ourselves on delivering outstanding brokerage services that encompass business insurance, employee benefits, private client insurance, and retirement planning nationwide. Our Midwest Region is recognized for its exceptional workplace culture, attracting top-tier...


  • Schaumburg, Illinois, United States Central Garden & Pet Full time

    Position OverviewAre you ready to elevate your career in client relations and account management? Join a dedicated and dynamic team focused on surpassing customer expectations. The Central Life Sciences (CLS) division of Central Garden & Pet is committed to enhancing the health, welfare, and protection of companion animals, agricultural animals, plants,...


  • Schaumburg, Illinois, United States Montway, Inc. Full time

    Montway IncClient Relations Specialist - Moving and Relocation DivisionFull TimeRecognized for excellence in the industry, Montway Inc is a leader in the vehicle transport sector.We foster a relaxed workplace culture where casual attire is the norm.Engage in regular team-building activities and company gatherings that promote camaraderie among...


  • Schaumburg, Illinois, United States Crown Staffing - Schaumburg Full time

    Job OverviewCrown Staffing is in search of a Client Relations Specialist to enhance customer interactions within a reputable organization.Position Summary: Oversee the customer journey by accurately processing and inputting client information in a timely manner; fostering strong relationships with customers, sales personnel, and field service...


  • Schaumburg, Illinois, United States Warburton Group Full time

    Position OverviewThe Client Relations Sales Representative plays a crucial role in engaging with customers on a daily basis, ensuring their needs are met and fostering strong relationships.KEY RESPONSIBILITIES:Engage with key decision-makers to build rapport and trust.Expand the customer base while enhancing customer loyalty.Stay informed about market...


  • Schaumburg, Illinois, United States Innovation Group North America Full time

    Position OverviewSalary:This is a hybrid position; 3 days in-office, 2 days remote.About Innovation Group North AmericaInnovation Group North America (IGNA) is a prominent player in the global insuretech sector, dedicated to assisting the insurance industry in managing millions of claims annually with utmost efficiency. Our core principles of simplicity,...


  • Schaumburg, Illinois, United States Addison Group Full time

    Job OverviewPosition: Client Support SpecialistSector: ManufacturingCompensation: $22 - $24 per hour (commensurate with experience)Role Summary: We are looking for motivated and detail-oriented Client Support Specialists to become part of our team. This role emphasizes email-based customer communication, order management, and collaboration with the sales...


  • Schaumburg, Illinois, United States Paylocity Full time

    Sales and Marketing Opportunity at PaylocityOverview: Paylocity stands as a premier provider of innovative cloud-based HR and payroll software solutions, committed to delivering a holistic platform designed for the modern workforce. By emphasizing creativity and user-centric tools, Paylocity has positioned itself among the fastest-growing HCM software...


  • Schaumburg, Illinois, United States TEKsystems Full time

    About the RoleThis is a unique opportunity to join our team as a Customer Service Liaison, where you will play a crucial role in supporting our account managers and providing exceptional customer service to our clients.Key ResponsibilitiesAssist with ordering vehicles and provide support with customer service-related tasksHelp drivers and educate them on the...


  • Schaumburg, Illinois, United States Prismhc Full time

    Client Support RepresentativePrism Health Care ServicesWe offer comprehensive benefits including Health, Dental, Life Insurance, 401k, and generous Personal Time Off for our full-time team members.Position Overview:Under the guidance of the Customer Service Lead, this role is dedicated to managing all customer service functions, ensuring adherence to...


  • Schaumburg, Illinois, United States Rittal LLC Full time

    Job OverviewClient Support SpecialistRittal North America is renowned for its innovative solutions and commitment to engineering excellence. We specialize in designing and manufacturing premier industrial and IT enclosures, racks, and accessories, including advanced power management and climate control systems for various applications.As a Client Support...