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Client Relations Coordinator

2 months ago

Schaumburg, Illinois, United States Sasser Family Companies Full time

About Us:

Sasser Family Companies is proud to be recognized as a top employer, fostering a culture that values employee contributions and growth. Our commitment to an employee-centric environment is reflected in our competitive benefits and community engagement initiatives. As a family-owned enterprise since 1928, we excel in providing transportation asset services through our diverse subsidiaries, including Chicago Freight Car Leasing and Union Leasing.

What We Provide:

At Sasser, we believe our employees are our greatest asset. We offer a comprehensive benefits package that includes:

  • Coverage for 85% of medical premiums
  • 100% company-paid disability and life insurance
  • A 401K plan with company matching and additional year-end contributions
  • Incentive plans to reward performance
  • Paid parental leave and contributions to education savings accounts
  • Opportunities for training and tuition reimbursement
  • Community service initiatives and employee recognition programs

Role Overview:

As a Client Relations Coordinator, you will play a crucial role in supporting our sales team throughout the sales cycle. Your responsibilities will encompass managing quotations, lease documentation, and addressing customer inquiries related to their contracts.

Key Responsibilities:

In this role, you will:

  • Collaborate with the sales team to ensure exceptional customer satisfaction.
  • Generate essential reports and assist with daily operational tasks.
  • Request necessary customer information as directed by management.
  • Occasionally travel for client meetings and industry events.
  • Work closely with Regional Sales Managers on sales processes and marketing strategies.
  • Support marketing initiatives for Xced products and conference events.
  • Coordinate with the Sales Support and Operations team on:
    • Daily operations
    • Customer service
    • Sales culture

Lease Documentation and Management:

Your duties will also include:

  • Assisting in the preparation and management of lease documentation for North America.
  • Utilizing electronic signature tools for documentation.
  • Ensuring timely filing of legal documents and amendments.
  • Collaborating with legal and insurance teams to meet compliance requirements.
  • Coordinating with the Credit Department for credit approvals.
  • Following up with clients to maintain up-to-date insurance certificates.

Qualifications for Success:

To thrive in this position, you should possess:

  • A Bachelor's Degree in Business Administration, Marketing, or Accounting is preferred.
  • A minimum of 2 years of experience in sales support.
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
  • The ability to prioritize tasks and meet deadlines.
  • Experience in leasing or rental services is a plus.
  • A solid understanding of sales principles and customer service practices.
  • Strong analytical and reporting skills.
  • Excellent verbal and written communication abilities.
  • The capability to collaborate across various departments.
  • Strong organizational skills and attention to detail.

Work Environment:

This position is based in a professional office setting and utilizes standard office equipment.

Sasser Family Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.