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Client Support Specialist

2 months ago

Schaumburg, Illinois, United States TEKsystems Full time
About the Role

This is a unique opportunity to join our team as a Customer Service Liaison, where you will play a crucial role in supporting our account managers and providing exceptional customer service to our clients.

Key Responsibilities
  • Assist with ordering vehicles and provide support with customer service-related tasks
  • Help drivers and educate them on the services they need in the future
  • Answer a high volume of customer emails and respond to inquiries in a timely manner
  • Utilize internal issue tracking systems to follow through on customer inquiries and issues
  • Process billing changes, generate reports, and distribute insurance cards
  • Contact drivers by email to gather missing information
  • Utilize Excel to efficiently sort through data and perform tasks
Requirements
  • 2+ years of customer service experience in an office setting
  • Strong written and email communication skills
  • Proficiency in the English language and ability to relay communications with properly formed sentences
  • Proficient with computers and MS Office suite, including Outlook, Word, and Excel
  • Bachelor's degree or equivalent
Benefits
  • Medical, dental, and vision insurance
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
  • Life Insurance and AD&D for employees and dependents
  • Short and long-term disability insurance
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation, or Sick Leave)