Office Administrative and Customer Support Specialist

9 hours ago


Franklin, Massachusetts, United States Della Infotech Full time

**Job Summary**

The Customer Service Representative will provide high-level customer service to internal and external customers with the goal of maintaining meaningful business relationships.

**Key Responsibilities:**

  • Provide professional communication via phone and email to our customers and internal support teams.
  • Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
  • Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy, etc.).

**Requirements:**

  • High school diploma or equivalent required. Associate's degree preferred.
  • Two years of related customer service experience preferred.
  • Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.

**Preferred Skills:**

  • Solid understanding of Salesforce CRM and Infor XA ERP Systems.
  • Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
  • Ability to demonstrate judgment, tact, and diplomacy in dealing with customers, as well as the ability to handle confidential and/or proprietary information.
  • Initiative and organization skills are extremely valuable to ensure good customer service.


  • Franklin, Massachusetts, United States Russell Tobin Full time

    Job OverviewPosition Title: Client Support SpecialistLocation: On-SiteCompensation: $19 – $20.50/hour on W2Employment Type: 12+ Month Contract (Potential for Temp to Hire)Work Schedule: First Shift, Monday to Friday, 7 AM - 4 PM ESTRole Summary:The primary responsibility of a client support specialist is to engage with customers to provide assistance and...


  • Franklin, Massachusetts, United States Dufficy Enterprises dba Domino's Full time

    We are seeking a highly organized and efficient Administrative Assistant to provide administrative support to our team at Dufficy Enterprises dba Domino's. The successful candidate will have strong communication skills and be able to work efficiently in a fast-paced environment.Key Responsibilities:Manage calendars and schedules for the team, including...


  • Franklin, Massachusetts, United States Nissha Metallizing Solutions Full time

    About the RoleNissha Metallizing Solutions is a leading global manufacturer of metallized packaging and labeling solutions. We specialize in creating high-quality, eco-friendly alternatives to traditional materials.We are seeking a highly skilled Customer Service Administrator to join our team in Franklin, MA. As a key member of our customer-facing team, you...


  • Franklin, Massachusetts, United States Acro Full time

    Position: Customer Service RepresentativeContract Duration: 12 Months (Potential for Extension)Location: Franklin, MACompensation: $20/hour on W2 basis without benefitsOverview:The primary role of a customer service representative is to engage with clients to provide information in response to inquiries regarding products and services, as well as to address...


  • Franklin, Massachusetts, United States Dean Co-Operative Bank Full time

    Job OverviewPOSITION SUMMARY: In the highly regulated mortgage sector, the Mortgage Processing Specialist plays a crucial role in ensuring that loans are disclosed and finalized in accordance with all relevant lending regulations. The successful candidate will possess strong multitasking abilities, a keen eye for detail, and the capacity to work autonomously...


  • Franklin, Massachusetts, United States Dean Co-Operative Bank Full time

    Job OverviewPOSITION SUMMARY: In the highly regulated mortgage sector, the Mortgage Processing Specialist plays a crucial role in ensuring that loans are disclosed and finalized in accordance with all relevant lending regulations. The successful candidate will demonstrate the ability to manage multiple responsibilities, maintain a keen attention to detail,...


  • Franklin, Massachusetts, United States Dean Co-Operative Bank Full time

    Job OverviewPOSITION SUMMARY: In the intricately regulated field of mortgage financing, the Mortgage Processing Specialist plays a crucial role in ensuring that loans are disclosed and finalized in accordance with all relevant lending regulations. The ideal candidate will possess strong multitasking abilities, a keen eye for detail, and the capacity to work...


  • Franklin, Massachusetts, United States Kaleidoscope Family Solutions, Inc. Full time

    Job SummaryKaleidoscope Family Solutions, Inc. is seeking a skilled Recruitment Specialist to join our team. As a key member of our recruitment team, you will be responsible for conducting high-volume phone activity to fill open job orders, screening candidates, and utilizing various recruitment resources to source top talent.Key ResponsibilitiesConduct...


  • Franklin, Massachusetts, United States The Planet Group Full time

    Procurement SpecialistDirect hireSalary range: $80-85k Hours: 8-5 or 8:30-5:30Location: Hybrid. M/W/F onsiteEssential Qualifications:- Minimum of 4 years in procurement- Experience in Manufacturing or Distribution sectors- Proficiency in ERP systems- Competency in MS Office SuitePreferred Qualifications:- Bachelor’s degree- Familiarity with NetSuiteJob...


  • Franklin, Massachusetts, United States Rentokil Initial Full time

    Customer Service RepresentativeAt Rentokil Initial, we take pride in being a premier provider of specialized services across various sectors. Our commitment to excellence is reflected in our dedicated team, and we are currently seeking a skilled Customer Service Representative to join our ranks.Location: Franklin, MassachusettsDepartment: Customer...


  • Franklin, Massachusetts, United States Evergreen Center Full time

    Job OverviewCompany Overview:The Evergreen Center is a premier private organization dedicated to providing exceptional living and educational environments for individuals with developmental disabilities, including Autism, physical challenges, neurological issues, and behavioral disorders. Our Adult Supports Division offers a variety of residential programs...


  • Franklin, Massachusetts, United States Acro Service Corp Full time

    Position: Customer Service RepresentativeContract Duration: 12 Months (Potential for Extension)Compensation: $20/hour on W2 basis without benefitsJob Overview:The primary role of a customer service representative is to engage with clients to deliver information in response to inquiries regarding products and services, as well as to address and resolve...


  • Franklin, Massachusetts, United States Neff Expansion NE LLC Full time

    Job OverviewAt NEFF Expansion NE LLC, we prioritize our customers. Our commitment to exceptional service drives us to seek individuals who excel in delivering outstanding support. We are currently looking for a Warehouse Operations Specialist to contribute to our dynamic warehouse team.As a Warehouse Operations Specialist, your role will encompass a variety...


  • Franklin, Massachusetts, United States Rockland Trust Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Rockland Trust. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Franklin, Massachusetts, United States Brockton Area Multi-Servi Full time

    Job OverviewBrockton Area Multi-Servi is seeking a dedicated and compassionate Residential Counselor to join our team. As a Residential Counselor, you will play a vital role in supporting individuals with mental health needs in a supportive housing environment.Key ResponsibilitiesProvide individualized support and guidance to residents to promote...


  • Franklin, Massachusetts, United States Kaleidoscope Family Solutions, Inc. Full time

    Job OverviewPosition: Case ManagerCategory: Case ManagementEducation Required: Bachelor's DegreeKaleidoscope Family Solutions, Inc. has dedicated over two decades to assisting individuals with special needs. We are seeking a skilled Case Manager to enhance our mission of making a positive impact in the lives of those we serve.KEY RESPONSIBILITIESConduct...


  • Franklin, Massachusetts, United States Dynisco Full time

    Job DescriptionJob Title: Quality Systems EngineerJob Summary:Dynisco is seeking a highly skilled Quality Systems Engineer to join our team. As a Quality Systems Engineer, you will play a critical role in supporting our Quality Management System (QMS), driving improvements, and maintaining compliance throughout the organization.Key Responsibilities:Reports...


  • Franklin, Massachusetts, United States Aerotek Full time

    Job Summary:Aerotek is seeking a skilled Material Handler - Inventory Specialist to join our team. As a Material Handler - Inventory Specialist, you will be responsible for maintaining accurate inventory records, performing data entry, and ensuring timely customer shipments.Key Responsibilities:Manage inventory records to ensure accuracy and...

  • Material Handler

    1 week ago


    Franklin, Massachusetts, United States Aerotek Full time

    Job Summary:Aerotek is seeking a skilled Material Handler - Inventory Specialist to join our team. As a Material Handler - Inventory Specialist, you will be responsible for maintaining accurate inventory records, performing data entry, and ensuring timely customer shipments.Key Responsibilities:Manage inventory records to ensure accuracy and...


  • Franklin, Massachusetts, United States Deland, Gibson Insurance Associates Inc. Full time

    Position Overview:The role of the Client Advocate within our Commercial Lines division is essential for fostering strong relationships with clients and ensuring their needs are met effectively. This position is based in a collaborative environment that values both individual contributions and teamwork.Key Responsibilities:Acquire extensive knowledge of...