Client Support Specialist

2 weeks ago


Franklin, Massachusetts, United States Acro Service Corp Full time

Position: Customer Service Representative

Contract Duration: 12 Months (Potential for Extension)

Compensation: $20/hour on W2 basis without benefits

Job Overview:

The primary role of a customer service representative is to engage with clients to deliver information in response to inquiries regarding products and services, as well as to address and resolve complaints. A typical representative is tasked with identifying the client's issue, proposing potential solutions, or providing necessary follow-up.

Key Responsibilities:


• Address customer service or billing complaints by performing tasks such as processing exchanges, issuing refunds, and modifying bills.


• Reach out to clients to answer inquiries or inform them of the results of claim investigations and any subsequent adjustments.


• Escalate unresolved customer issues to the appropriate departments for further review.


• Maintain detailed records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.

Required Skills:


• Strong verbal and written communication abilities, attention to detail, customer service aptitude, and interpersonal skills.


• Capability to work independently and manage time effectively.


• Proficiency in accurately documenting and recording customer information.


• Prior experience with software applications, including Microsoft Word and PowerPoint.

Qualifications:


• High school diploma or GED is preferred.


• 2-4 years of experience in customer service is required.

Additional Information:


• Onsite work environment.


• Familiarity with Google Sheets/Excel (beginner level), basic computer skills, and knowledge of the Microsoft Suite is necessary.


• Comfort with phone communication and strong customer service skills when interacting with external contacts is essential.


• Role may involve data entry and potentially order picking during slower periods.


• Standard working hours are Monday to Friday, with the possibility of overtime and weekend shifts.


• The position primarily involves independent work, though supervision will be available.


• One round of onsite interviews will be conducted.

Thank you.



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